ACW bulk import errors

In which Wildbook did the issue occur? ACW

What operating system were you using? Windows 10

What web browser were you using? Latest Chrome

What is your role on the site? admin & researcher

What happened?
These bulk imports, which were uploaded and processed thru IA a few days ago, are producing errors and no match results:

Examples of errors on match results pages:

What did you expect to happen?
At least some match results to be displaying and no errors

I’ve requested the spreadsheets from the user and will send them on once I receive them.


Hi Maureen,

ACW WBIA was briefly down but appears to be working normally as of late yesterday afternoon. I just tried manually restarting matches on the first couple of encounters in the first import you linked and results came back normally. Your user should be able to resend the imports to ID and see match results normally.

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