ACW detection & ID errors and lack of progress

We have a number of users reporting that their detection jobs are taking several hours and still showing zero progress:
Ex.1 Wildbook for Carnivores | Login
Ex.2 Wildbook for Carnivores | Login

Another user has reported receiving errors on her match results page:

Can someone look into what’s happening, please?


I know you were updated by email, but I’m posting Jason’s update here as well for visibility.

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