ACW detection & ID errors and lack of progress

[ACWadmin1]

We have a number of users reporting that their detection jobs are taking several hours and still showing zero progress:
Ex.1 Wildbook for Carnivores | Login
Ex.2 Wildbook for Carnivores | Login

Another user has reported receiving errors on her match results page:

Unknown error for Match Results

In which Wildbook did the issue occur? ACW What operating system were you using? (eg. MacOS 10.15.3) Windows 8 What web browser were you using? (eg. Chrome 79) Chrome What is your role on the site? (admin, researcher, etc) What happened? there was an error with task 29e16f67-c4f8-40b5-9ce4-99f886d68bdf: unknown error This was after a long delay, which was server-related… If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching y…

Can someone look into what’s happening, please?

thanks
Maureen

[Anastasia]

I know you were updated by email, but I’m posting Jason’s update here as well for visibility.

https://community.wildme.org/t/maintenance-outage-machine-learning-server-behind-several-wildbooks-codex-3-29-4-2/2056/2