ACW server down? no detections or ID jobs completed today

In which Wildbook did the issue occur? ACW

What operating system were you using? Win 11

What web browser were you using? latest chrome

What is your role on the site? admin

What happened? The following bulk imports were sent to detection this am today and have had no results on any of the bulk imports:

Also I have a bulk import sent to ID yesterday that is still showing as queued.

Please assist!


Hi @Anastasia - is anyone looking into this? Still no progress on any jobs today so I’m pretty sure the server has been down since yesterday morning.


I’m so sorry! I must’ve missed following up on this one when reviewing topics yesterday. I’m looking into this now.

Thanks for hanging in there. Things are running again in WBIA and there are around 300 import jobs waiting in the queue.

There was a batch of jobs causing the rest of the queue to get stuck, so we’ve removed those in order to let the rest go through. Once the current backlog is cleared, we’ll resubmit the 90 jobs that had been stuck before and work on isolating the one that caused the issues and go from there.

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