In which Wildbook did the issue occur? The Internet of Turtles
What operating system were you using? (eg. MacOS 10.15.3) Windows
What web browser were you using? (eg. Chrome 79) Google
What is your role on the site? (admin, researcher, etc) Researcher
What happened? For both encounters I reported, when I start a match, it always ends up giving “attempting to fetch results” even after 2 days.
What did you expect to happen? Giving the possible matchs of other encounters of the database. It happened for these 2 unassigned encounters: 1b5dffec-a72c-465c-aaa7-a65c60f67ff2 and 691e0365-79eb-4323-882a-a9850a4b22e7 .
Here’s one of the error messages for one of the annotations I saw across both of your encounters:
there was an error with task 1195609b-aca2-4d37-bc68-4824b8f6a094: No data to match against, please refine your matching parameters.
I’ve restarted the matches on these annotations. If these matches don’t load after the job is complete, try deleting the annotations and adding new ones. If that still doesn’t work, let me know and I can research it further.
Following up to add that this message doesn’t necessarily mean something went wrong. From the Community archives:
This is not an error but rather the system reporting that for the match selected (generally against a specific region/locationID) there were no annotations found to match against. We see this most often when we try to match against an area for which there is no data for that species at the selected viewpoint. Refining the query to a different or higher area generally resolves this issue as more data then could potentially be matchable.