Hi, @ACWadmin1 !
I think I’ll need more information about this.
I just created a user, un-checked the “send me emails” box, submitted an encounter, and did not receive an email. I then edited the user by checking the check box and saving, submitted a second encounter, and got an email about this second encounter.
This suggests to me that the checkbox for a user is working as expected, but there could be something weird going on.
Regarding this Francois Stejn user, I have confirmed that the “send me emails” option is unchecked. Can you confirm that it’s the FrancoisSteyn@t4c.org email address that got the email after making the change?
Also, I searched for an encounter associated with this user and could not find one in the database (see picture with 0 results or rows):
I was hoping that the encounter itself might give me some more context or information.
If you happen to have an encounter link for the offending encounter that triggered the email, that would be helpful.
Otherwise, I’m afraid that I haven’t been able to reproduce the issue.
-Mark