Regarding the “Something went wrong with fetching the inspection image” error, that just means it couldn’t load the Hotspotter heat map. It appears to be working now:
I compared a few encounters in this import to your import for Wildbook2012.xlsx and noticed that the Location IDs are entered differently. The 2023 import link you shared has the location ID as “Pilanesberg
: South Africa” and the 2012 import has the Location ID as “Pilanesberg National park
: South Africa”. If your locations are not entered exactly the same, GiraffeSpotter will treat them as unique locations and will not compare the giraffes seen in one against the other.
It looks like on May 9, 2023, I sent you an email asking you to post a feature request in Community for it to be added to GiraffeSpotter. Because the post wasn’t made, the work never started on it. I’ll make a post to track it now so it can be added soon: New GiraffeSpotter Location ID : Pilanesberg National Park
Are you including your user ID in your bulk import spreadsheets? When I searched GiraffeSpotter for Encounters assigned to your username, I got 0 results. You should see your name on the Encounter’s metadata when it’s assigned to you:
Not having your encounters assigned to you means that you won’t be able to confirm matches on those encounters. We can fix this retroactively so you don’t have to delete the imports that are already uploaded, but it’s something you need to fix going forward. You have to include Encounter.submitterID as a field in your spreadsheet with your GiraffeSpotter username in it for each Encounter on there.
I’ll let you know as soon as I have the new location ID in GiraffeSpotter. Then I will work with my team to assign all of your bulk imports to you. ID will likely need to be re-run so that the results all display giraffes from one, single location. I need to find out if we need to handle this step due to the volume of encounters you’ve uploaded in order to not strain the queue for other users.