Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 686 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 3360 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2294 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1397 | June 25, 2020 |
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Project Management page is not displaying properly for accounts orgAdmin and Researcher permissions
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2 | 9 | January 21, 2026 |
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Automated detection not happening in SDS
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12 | 20 | January 12, 2026 |
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Please help with Bulk Import - needs sent to Identification
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3 | 11 | January 12, 2026 |
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Manual annotation submission failed
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3 | 19 | January 11, 2026 |
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Matched by = Unknown
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10 | 30 | January 9, 2026 |
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"There are no records to display" & "No data to match against"
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7 | 11 | January 7, 2026 |
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An existing individual is not appearing in auto-suggestions when trying to add ID to an encounter
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6 | 7 | January 7, 2026 |
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Same beluga individual twice -- one is under sperm whale project
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4 | 12 | January 6, 2026 |
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Bad identified re-sightings
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19 | 47 | January 2, 2026 |
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Change to Bulk Import Task View affecting workflow
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3 | 140 | December 18, 2025 |
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Occurence IDs - IOT
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7 | 360 | December 18, 2025 |
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Encounters replicated but corrupted (zombie encounters)
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53 | 1315 | December 18, 2025 |
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Encounters on one page vs. in separate pages
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2 | 12 | December 18, 2025 |
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BMMRO - DSWP duplicates
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6 | 126 | December 15, 2025 |
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Flukebook bulk imports stuck in detection
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17 | 69 | December 10, 2025 |
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Matching error returned
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1 | 22 | December 9, 2025 |
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Bug in Match Results in Internet of Turtles
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3 | 25 | December 8, 2025 |
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One image seems to be stuck in the queue
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2 | 14 | December 8, 2025 |
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Amphibian & Reptile Wildbook Low Recapture Recognition Rate
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2 | 25 | December 4, 2025 |
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Bulk import issue (Flukebook) No data to match against
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2 | 23 | December 4, 2025 |
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Date format in picture book?
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1 | 21 | December 3, 2025 |
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Multiple individuals in one photo - how do we manage this?
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2 | 22 | December 3, 2025 |
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Expired Website Certification
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3 | 15 | December 3, 2025 |
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Bulk import stuck with detection
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2 | 17 | December 3, 2025 |
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Not able to remove an encounter from a project
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4 | 39 | December 1, 2025 |
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2 Bulk imports stuck at 0% detection
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2 | 21 | November 27, 2025 |