Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 615 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 3068 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2151 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1311 | June 25, 2020 |
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Change to Bulk Import Task View affecting workflow
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1 | 16 | October 9, 2025 |
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Encounter.lifestage invalid in Bulk Import
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7 | 47 | October 8, 2025 |
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Bulk Import Stuck at Detection Phase (0%)
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4 | 23 | October 8, 2025 |
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Bulk import upload order
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7 | 80 | October 6, 2025 |
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Bulk Import Date Error
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1 | 24 | October 1, 2025 |
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Stuck in detection & identification
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3 | 47 | September 30, 2025 |
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Unable to send to Identification - detection complete
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5 | 59 | September 30, 2025 |
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Annotations missing
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8 | 85 | September 30, 2025 |
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Help changing invalid Location IDs
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1 | 32 | September 30, 2025 |
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How do I search, or build a report, for the matches?
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3 | 42 | September 26, 2025 |
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Duplicate individuals in Manage Identity drop-down menu
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7 | 166 | September 24, 2025 |
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Stuck at 0 individual computer vision tasks complete
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6 | 72 | September 23, 2025 |
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Bulk import stuck in detection [250922]
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2 | 61 | September 22, 2025 |
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Bulk import new format
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9 | 76 | September 22, 2025 |
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Error Loading Bulk Import Task
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7 | 76 | September 18, 2025 |
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Inspection image unavailable (likely outdated)
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8 | 123 | September 17, 2025 |
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BMMRO - DSWP duplicates
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1 | 45 | September 15, 2025 |
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Gave up trying to obtain results. Refresh page to keep waiting
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3 | 77 | September 11, 2025 |
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[ARW] Help needed with new Bulk Import Interface
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18 | 258 | September 10, 2025 |
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Searching for IDs now giving list of weird results
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16 | 320 | September 9, 2025 |
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Photographer not being picked up in Bulk Import
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1 | 66 | September 9, 2025 |
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Bulk import stuck in detection 250909
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1 | 48 | September 9, 2025 |
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Stuck in Identification
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10 | 119 | September 9, 2025 |
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Unknown bulk import error (250828)
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4 | 94 | September 3, 2025 |
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Incorrect location, update spelling please
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1 | 90 | August 29, 2025 |
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Bulk Import stuck in (or before) detection
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7 | 102 | August 29, 2025 |