Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 2000 Florida Avenue NW, Washington, DC 20009. We operate Wild Me Community Forums (the “forum”), as well as … |
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3 | 707 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 3535 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2323 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1429 | June 25, 2020 |
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Re-identifying individuals on wider area
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0 | 1 | September 13, 2026 |
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Matches not loading
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6 | 66 | September 10, 2026 |
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Add to previously identified individual
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7 | 55 | September 10, 2026 |
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Expired Website Certification
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10 | 58 | September 10, 2026 |
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Question: ID name
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1 | 11 | September 9, 2026 |
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New Sealbook Update and very inaccurate match results
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6 | 25 | September 9, 2026 |
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Match Result options
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6 | 27 | September 6, 2026 |
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Bulk Import error: stuck in detection
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1 | 11 | August 31, 2026 |
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Bulk Import Error
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4 | 25 | August 31, 2026 |
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Classification of individuals and encounters doesn't match
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4 | 31 | August 29, 2026 |
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Can't zoom in on photos in an encounter page
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3 | 23 | August 28, 2026 |
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Flukebook update
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11 | 56 | August 27, 2026 |
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Same Turtle registered as two individuals
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1 | 26 | August 24, 2026 |
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Annotation not distinguishing between left and right
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3 | 28 | August 21, 2026 |
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Please resend bulk import to detection
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8 | 49 | August 21, 2026 |
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Bulk Import stuck again
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5 | 36 | August 20, 2026 |
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Manually merging individuals
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2 | 22 | August 20, 2026 |
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Can't add managing researcher to encounter
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3 | 21 | August 19, 2026 |
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Error initiating IA job - Flukebook
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13 | 619 | August 14, 2026 |
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Issue with image analysis – algorithm keeps loading without returning results
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2 | 29 | August 12, 2026 |
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Encounters stuck in identification?
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3 | 28 | August 12, 2026 |
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Imports stuck in detection again
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3 | 25 | August 11, 2026 |
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Bulk importing issues
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19 | 85 | August 5, 2026 |
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Match process/identification doesn't start
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1 | 16 | August 4, 2026 |
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Individuals showing up as multiple with the same name
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2 | 22 | August 3, 2026 |
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User-management
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1 | 18 | July 31, 2026 |