Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 395 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 2532 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 1828 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1137 | June 25, 2020 |
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Location ID problems in Lynx.Wildbook
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2 | 14 | June 18, 2025 |
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Occurence IDs - IOT
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3 | 21 | June 17, 2025 |
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Turtle ID not matching same turtle
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6 | 59 | June 11, 2025 |
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Jobs entering slow queue
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2 | 47 | June 10, 2025 |
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ARW: Bulk Import does not start detection
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2 | 42 | June 6, 2025 |
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How many emails can be associated with an encounter?
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1 | 41 | June 2, 2025 |
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Many New Individuals in Grevy's zebra Zebra Book
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6 | 115 | May 29, 2025 |
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No information on encounters without login
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1 | 47 | May 29, 2025 |
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Bulk Import Detection Not Processing
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3 | 65 | May 28, 2025 |
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Matching not working for Epinephelus tukula
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7 | 73 | May 28, 2025 |
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Editing Annotation
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2 | 60 | May 28, 2025 |
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Kogia Algorythm
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1 | 51 | May 27, 2025 |
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Removed annotations are not deleted from images
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5 | 163 | May 27, 2025 |
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Match results not loading on a bulk import
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1 | 46 | May 27, 2025 |
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Matching in bulk upload region not expanding to designated area
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11 | 123 | May 27, 2025 |
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Mark Recapture Export – Nested Locations on Sharkbook
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5 | 69 | May 27, 2025 |
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Remove erroneous bulk imports
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2 | 57 | May 23, 2025 |
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Merging different encounters of the same individual as it refers to the same sighting
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2 | 81 | May 23, 2025 |
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Where can I find the "Verbatim locality" field?
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2 | 52 | May 23, 2025 |
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Updating an approved unique individual to a match
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2 | 44 | May 23, 2025 |
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Mapping two encounters of individual
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1 | 48 | May 22, 2025 |
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Matching individuals with different names
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8 | 113 | May 21, 2025 |
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Downloading Mark-Recapture Data – Large Dataset Fails to Load
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3 | 76 | May 21, 2025 |
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Duplicated Encounters in the Amphibian and Reptile Wildbook
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3 | 88 | May 19, 2025 |
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SharkBook: individual gallery for general public
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1 | 47 | May 16, 2025 |
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How to change drop-down options for attributes
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2 | 60 | May 15, 2025 |