Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 451 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 2817 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2012 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1224 | June 25, 2020 |
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[ARW] Help needed with new Bulk Import Interface
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1 | 24 | August 23, 2025 |
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Unable to start a match
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1 | 28 | August 23, 2025 |
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Two imports stuck in detection
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1 | 24 | August 23, 2025 |
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Seals Wildbook Manual annotation
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1 | 32 | August 22, 2025 |
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Sending to identification and using Hotspottter ML also?
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1 | 41 | August 22, 2025 |
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Snails Wildbook Certificate Expiration
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2 | 34 | August 13, 2025 |
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Unknown bulk import error (250811)
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7 | 75 | August 13, 2025 |
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Bulk import results table not accurate - missing info on Match Results by Class
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10 | 91 | August 7, 2025 |
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Sharkbook Encounter Catalog Number
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9 | 261 | August 6, 2025 |
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Updating IDs before importing new data
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5 | 200 | August 6, 2025 |
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Encounter data is not showing up in the Encounter Results Table
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10 | 137 | August 6, 2025 |
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Unable to assign Encounters
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7 | 883 | August 6, 2025 |
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Problem with outdated or phantom images appearing in Bulk Import directory
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1 | 54 | August 6, 2025 |
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Keywords not retained in Annotation Export
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2 | 90 | August 5, 2025 |
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Strange bulk import error messaging
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4 | 355 | August 4, 2025 |
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Detection not completing in IoT
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2 | 60 | August 4, 2025 |
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Is WildEx still supported?
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2 | 63 | July 29, 2025 |
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Masai giraffe subspecies not recognised
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11 | 159 | July 29, 2025 |
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Searching for IDs now giving list of weird results
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11 | 229 | July 28, 2025 |
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Duplicate individuals in Manage Identity drop-down menu
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3 | 68 | July 24, 2025 |
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Bulk Import adding file path to file name
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5 | 101 | July 21, 2025 |
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Multiple images of same turtle - how (or should) I designate in bulk import
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1 | 63 | July 21, 2025 |
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Reporting errors on pilot whale algorithm
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4 | 75 | July 17, 2025 |
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Matching in bulk upload region not expanding to designated area
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13 | 207 | July 17, 2025 |
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Location ID problems in Lynx.Wildbook
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6 | 131 | July 17, 2025 |
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Detection Stalled
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3 | 78 | July 15, 2025 |