Support


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New Support Request Process

Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging …

3 170 January 19, 2021
READ THIS FIRST: Wildbook Support
1 148 June 25, 2020
Wildbook for Whale Sharks
1 3 April 15, 2021
Detection stuck? or completed?
has-ticket ,  resolved
1 6 April 14, 2021
Same annotations in different places depending on view (related to odd media asset size possibly?)
has-ticket ,  under-review
27 99 April 13, 2021
Login security question
resolved
1 3 April 13, 2021
Flukebook My data error
under-review
5 35 April 13, 2021
URL Security Review
0 7 April 9, 2021
Intermittent issues kicking off matching from Africa
under-review
3 59 April 9, 2021
IA not running on Bulk Import
0 12 April 9, 2021
Sighting missing - link goes to "no matching record in the database"?
under-review
3 24 April 9, 2021
Account request
resolved
2 14 April 8, 2021
Image display - straight, then skew then skewer
resolved
8 38 April 6, 2021
Uploaded bulk photos not seen in gallery
resolved
9 48 April 3, 2021
Assiging blank encounters to me
resolved
3 16 April 5, 2021
Two Individual pages/ same individual
resolved
8 31 April 1, 2021
Low priority: duplicate image not marked as "alternate ID"
resolved
4 16 April 1, 2021
Low priority - "latest animal encounters" on home pg doesn't update with bulk-imported data
resolved
2 13 March 30, 2021
SeadragonSearch annotation/match results issue
resolved
6 51 March 30, 2021
Attributes - Additional Comments displays repeatedly in Sighting - is there another option?
under-review ,  has-ticket
3 15 March 30, 2021
Encounter "Observations" - bulk importable?
resolved
1 13 March 29, 2021
Social relationships - bulk importable?
resolved
1 11 March 25, 2021
Bulk Important adding a 'mystery' file? (Leopard shark wildbook)
resolved
2 32 March 25, 2021
Stuck on 'attempting to fetch results' when matching
under-review
3 20 March 25, 2021
Duplicates of encounter submissions / selective adding to a project
resolved
2 13 March 22, 2021
Camera trap survey-specific data - where to put it?
resolved
3 21 March 21, 2021
Questions about interface and matching
resolved
7 28 March 19, 2021
Where to note side of animal on picture
resolved
2 18 March 17, 2021
Lack of matching for the Bull rays
resolved
3 19 March 16, 2021
Manual annotation questions
under-review
1 7 March 15, 2021