Support


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New Support Request Process

Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging …

4 334 August 24, 2021
READ THIS FIRST: Wildbook Support
1 236 June 25, 2020
Encounter Update email update
0 8 November 24, 2021
How do I restore this deleted encounter?
has-ticket ,  accepted
5 46 November 24, 2021
Inspect goes to WBIA site not inspection results page
0 9 November 23, 2021
Norppagalleria: no emails
resolved ,  has-ticket
3 30 November 23, 2021
Export Project data
under-review
3 20 November 23, 2021
Missing submitter ID causing duplicates in new ID uploads
under-review
3 29 November 22, 2021
Questions about the influence of "Location Id" and "Viewpoint" on the matching process within a project
resolved ,  has-ticket
12 114 November 22, 2021
Setting new project ID
has-ticket ,  accepted
1 17 November 22, 2021
Does IOT use hotspoteter
has-ticket ,  accepted
14 84 November 22, 2021
Add columsn to data exports
has-ticket ,  accepted
2 18 November 22, 2021
Printable Fluke Book
has-ticket ,  accepted
4 54 November 22, 2021
Photographers and submitters bulk import troubleshooting
resolved
5 8 November 22, 2021
Spot a shark Australia - email for encounter is matched to existing shark template
delayed-dependency
6 40 November 22, 2021
Bulk import questions for grouper spotter
resolved
18 32 November 22, 2021
New location for seadragon search
resolved ,  has-ticket
2 24 November 20, 2021
URGENT- Participants unable to submit encounters
resolved
19 120 November 18, 2021
Flukebook matching algorithm confusion
under-review
1 6 November 17, 2021
Best way to index/search for encounters?
under-review
2 55 November 17, 2021
IA not running on Bulk Import
closed
0 58 April 9, 2021
Very slow detection
closed
0 59 February 3, 2021
No GPS on norppagalleria
closed
2 16 November 16, 2021
JavaScript error
has-ticket ,  accepted
21 168 November 16, 2021
SharkBook - Number of sharks in cave
under-review ,  has-ticket
3 18 November 16, 2021
Requested Edits to Report an Encounter page and Encounter page
has-ticket ,  resolved
24 143 November 15, 2021
New location for SeadragonSearch dropdown menu
has-ticket ,  resolved
3 25 November 13, 2021
Sharkbook Ai - Water Temperature
has-ticket ,  resolved
3 22 November 12, 2021
Sharkbook.ai - Location IDs
has-ticket ,  resolved
4 22 November 12, 2021
Batch Import Issues
under-review
5 29 November 11, 2021