Support


Topic Replies Views Activity
New Support Request Process

Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging …

3 212 January 19, 2021
READ THIS FIRST: Wildbook Support
1 179 June 25, 2020
Next suggested new ID: missing
has-ticket ,  accepted
15 164 June 25, 2021
File names from bulk import not being imported from spreadsheet
under-review
3 5 June 24, 2021
Image ID not working in GiraffeSpotter
under-review
2 17 June 23, 2021
Birth dates data entry error
resolved ,  accepted ,  has-ticket
2 24 June 17, 2021
Not all photos sending to IA
under-review
1 14 June 17, 2021
Match result is half deleted?
has-ticket ,  resolved
2 38 June 16, 2021
HTTP Status 500? Internal Server Error for Whale Sharks
has-ticket ,  accepted ,  resolved
6 36 June 16, 2021
Location IDs missing
has-ticket ,  resolved
3 38 June 16, 2021
Import task not deleting?
accepted ,  has-ticket ,  resolved
4 37 June 16, 2021
No viewpoint on annotation?
0 11 June 14, 2021
ACW very slow - not getting match results periodically over the past few days
1 16 June 11, 2021
Deleted photos added back after upgrade
under-review
2 24 June 10, 2021
No detection on some pictures in Bulk Import
has-ticket ,  accepted ,  resolved
3 26 June 9, 2021
Completed match pair turking of Cape mountain zebra WildBook installment
has-ticket ,  resolved
9 142 June 8, 2021
Strange system-generated notes in Sighting comments - how to delete? Prevent from populating this stuff here?
1 20 June 7, 2021
Error processing dates in SeadragonSearch encounters
0 15 June 5, 2021
Org ID metadata search filter not working?
resolved
4 31 June 4, 2021
New orgs to be added to "Organization membership" section of user profile
has-ticket ,  accepted ,  resolved
10 52 June 2, 2021
Account reconciliation - delete user by admin keeps some part of the account in place?
resolved ,  accepted
5 20 June 2, 2021
No keywords on any media assets in bulk import
resolved ,  accepted ,  has-ticket
3 21 June 1, 2021
Hotspotter so slow or not working
resolved
8 58 June 1, 2021
How is Location ID default for match criteria determined?
2 19 May 25, 2021
Exporting Coordinates and Dates of Resightings for QGIS
0 21 May 24, 2021
URGENT- Participants unable to submit encounters
under-review
17 65 May 21, 2021
List of encounters without a Location ID?
0 16 May 21, 2021
Changing user photos under user management
0 26 May 21, 2021
Proposed matches for opposing viewpoints
resolved
5 52 May 19, 2021
Batch import errors
resolved
5 18 May 19, 2021