Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 297 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 2063 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 1570 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1032 | June 25, 2020 |
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Can't send to detection
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0 | 3 | February 21, 2025 |
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Matching results error
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15 | 67 | February 20, 2025 |
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Duplicate Encounters
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2 | 24 | February 20, 2025 |
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Lynx bulk import stuck in detection
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5 | 27 | February 20, 2025 |
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Clicking 'Use individual for un-named matches below' returns "Error updating encounter"
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0 | 13 | February 20, 2025 |
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Not Annotating Fish
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1 | 29 | February 19, 2025 |
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Match results error
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3 | 35 | February 19, 2025 |
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Bulk Import Stuck at Detection Phase
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6 | 85 | February 18, 2025 |
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Marked individuals not showing up on the individual search result
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3 | 28 | February 14, 2025 |
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Flukebook Bulk import blocked in 'detection' mode
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5 | 47 | February 14, 2025 |
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Matching takes very long
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9 | 55 | February 14, 2025 |
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Sharkbook matching against global database timing out
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3 | 26 | February 13, 2025 |
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Bulk Import Issues Amphibian and Reptile Wildbook
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1 | 21 | February 12, 2025 |
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Buttom "Confirm no match"
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4 | 42 | February 12, 2025 |
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Bulk import stuck after upload
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2 | 35 | February 12, 2025 |
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Issue for Migrated Encounters from Codex
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4 | 31 | February 12, 2025 |
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OrgAdmin - User Management Access Denied
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2 | 43 | February 11, 2025 |
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Sharkbook – AI Detection on Prior Uploads
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8 | 78 | February 11, 2025 |
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Bulk import stuck in detection within Seals Wildbook
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15 | 149 | February 10, 2025 |
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Not Reading Underscores in Bulk Import Sheet
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4 | 303 | February 7, 2025 |
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ARW photos are stuck in identification
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1 | 40 | February 7, 2025 |
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Sharkbook Location IDs – Issue with Hierarchical Classification
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1 | 46 | February 7, 2025 |
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Error initiating IA job - Flukebook
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8 | 90 | February 7, 2025 |
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Sharkbook - running very slow
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1 | 37 | February 6, 2025 |
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Encounter Annotations not viewable
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2 | 34 | February 5, 2025 |
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Computer Vision Task Stuck
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5 | 41 | February 5, 2025 |