Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 245 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 1786 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 1470 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 976 | June 25, 2020 |
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Assigning capture histories to individuals
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0 | 2 | December 21, 2024 |
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Identifying other body parts in Flukebook in a single encounter
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2 | 10 | December 20, 2024 |
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Bulk import photo upload- missing and then extra photos in upload
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1 | 9 | December 20, 2024 |
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GiraffeSpotter import help
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19 | 86 | December 18, 2024 |
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Bulk import detection
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11 | 78 | December 16, 2024 |
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ACW detection and ID Queue stalled
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7 | 49 | December 16, 2024 |
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Confirmation of taxonomy accepted
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3 | 41 | December 16, 2024 |
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Sharkbook - speed of use
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6 | 39 | December 11, 2024 |
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Create picture book from project no matter which user uploaded it
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1 | 25 | December 9, 2024 |
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Bulk import not adding annotations automatically. Please help
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4 | 45 | December 9, 2024 |
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Allowing collaborators full rights over a project?
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2 | 42 | December 7, 2024 |
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Sharkbook - search fields
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1 | 31 | December 7, 2024 |
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Naming of New Individuals
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12 | 84 | December 6, 2024 |
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Sharkbook - spot mapping (modified groth + i3s) performance
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8 | 63 | December 6, 2024 |
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Match results page for seals Wildbook now has results from two algorithms
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3 | 49 | December 3, 2024 |
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IoT matching issues
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13 | 383 | December 2, 2024 |
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Matching Stuck in "attempting to fetch results"
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1 | 45 | December 2, 2024 |
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ACW down since 2am Thursday 28 November
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3 | 33 | December 2, 2024 |
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Problem loading photos Bulk Import - ACW
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3 | 63 | November 26, 2024 |
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Identification requests
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3 | 70 | November 25, 2024 |
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Stuck in detection again
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8 | 113 | November 22, 2024 |
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Sharkbook - error saving spot maps
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4 | 63 | November 21, 2024 |
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Error message when confirming no match
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1 | 58 | November 20, 2024 |
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Sharkbook locations - moving "Queensland" locations under "East Coast"
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3 | 55 | November 19, 2024 |
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Standard Format Export not retaining group size
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7 | 90 | November 19, 2024 |
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Bulk import stuck
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3 | 110 | November 19, 2024 |