Support


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New Support Request Process

Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging …

3 140 January 19, 2021
READ THIS FIRST: Wildbook Support
1 127 June 25, 2020
Still no detection after several hours on bulk import, again? still?
resolved
4 17 February 24, 2021
CMZ Wildme slowed down during turking and now we cannot access the site
0 2 February 24, 2021
Same annotations in different places depending on view (related to odd media asset size possibly?)
accepted ,  has-ticket
9 38 February 23, 2021
Bulk Import Detection Help
accepted ,  has-ticket
3 22 February 23, 2021
Matches for leopard sharks
has-ticket
1 11 February 23, 2021
Zebra bulk upload question dump (sighting vs encounter fields, identification procedure)
resolved
11 60 February 23, 2021
Multiple users for organization
under-review
1 12 February 23, 2021
Hover over annotation doesn't show ID assigned
documentation-needed ,  resolved ,  ux-research
4 8 February 19, 2021
Multiple conflicting individuals in a single encounter
2 5 February 19, 2021
New Individual in an Encounter/New Encounter
resolved
4 45 February 19, 2021
Concerns that no matches are being found
resolved
6 37 February 18, 2021
Access Denied to assign Managing Researcher
has-ticket ,  accepted
3 17 February 18, 2021
What if IA class is incorrect?
resolved
1 13 February 17, 2021
Low priority: merged individuals question
has-ticket ,  accepted
1 14 February 9, 2021
Completed match pair turking of Cape mountain zebra WildBook installment
has-ticket ,  resolved
8 107 February 9, 2021
Bulk import and identification processing
resolved
3 23 February 8, 2021
Bulk Import data access
resolved
20 60 February 8, 2021
Wildbook for leopard sharks v.slow/stuck
under-review
2 15 February 8, 2021
Next suggested new ID: missing
has-ticket ,  accepted
11 92 February 7, 2021
SeadragonSearch: Manual Annotation Tool
resolved
1 15 February 7, 2021
Low priority? very strange detection
resolved
2 21 February 5, 2021
"My data" - includes collaborations or not?
resolved
1 8 February 5, 2021
Proposed matches for opposing viewpoints
resolved
1 14 February 5, 2021
Matches slow / stuck?
resolved
1 16 February 5, 2021
Very slow detection
0 17 February 3, 2021
Best way to correct annotations in a full dataset
under-review
4 29 February 4, 2021
Manage encounters submitted from people without an account
1 16 February 3, 2021
Zebra Wildbook Age and Location Breakdown Bulk Import
has-ticket ,  resolved
8 36 February 2, 2021