Support


Topic Replies Views Activity
New Support Request Process

Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging …

4 307 August 24, 2021
READ THIS FIRST: Wildbook Support
1 225 June 25, 2020
Do I import data on the right way
0 2 October 22, 2021
Additions to the Behavior dropdown list
has-ticket ,  accepted
2 16 October 22, 2021
Requested Edits to Report an Encounter page and Encounter page
has-ticket ,  accepted
13 64 October 22, 2021
Rotating image before manual annotation
0 4 October 22, 2021
New location for SeadragonSearch dropdown menu
has-ticket ,  accepted ,  resolved
2 10 October 22, 2021
Not all photos sending to IA
has-ticket ,  accepted
9 83 October 21, 2021
Deleting 3 large import batches of ID'd individuals used to clean training data
under-review
3 14 October 20, 2021
Adoption page SAS USA asks fro account
under-review
1 9 October 19, 2021
Does IOT use hotspoteter
10 58 October 19, 2021
Matching - nothing happens when click on Start match?
closed
11 88 October 19, 2021
Problem with Bulk Imports
1 8 October 18, 2021
Batch Import Issues
1 10 October 18, 2021
Best way to correct annotations in a full dataset
under-review
6 83 October 15, 2021
Bulk Import Logs Not Available
has-ticket ,  accepted
3 30 October 14, 2021
Not able to see Bulk Import Logs
under-review
2 16 October 14, 2021
Difference in used and maximum number of photos for comparison
under-review
3 37 October 14, 2021
Spot a shark Australia - email for encounter is matched to existing shark template
delayed-dependency
5 26 October 13, 2021
Duplicated encounters in IoT?
accepted ,  has-ticket
2 10 October 11, 2021
Printable Fluke Book
under-review
3 30 October 10, 2021
"Project (multi-select)" does not show any projects
under-review
5 30 October 9, 2021
Intermittent issues kicking off matching from Africa
closed
6 121 October 8, 2021
Wildbook for leopard sharks v.slow/stuck
closed
3 72 October 7, 2021
Manual annotation questions
under-review
2 33 October 7, 2021
Search by submitter disappeared & replaced by oddly populating "assigned to" option
has-ticket ,  accepted ,  resolved
18 107 October 7, 2021
Search for individual gives duplicate in dropdown?
under-review
2 20 October 7, 2021
Spot a shark Australia - email for encounter is new shark template changes
delayed-dependency
1 13 October 6, 2021
Spot a shark Australia - email for submission template changes
delayed-dependency
1 17 October 6, 2021
Submitting encounters with already-existing email addresses database constraint issues
has-ticket ,  accepted ,  resolved
6 46 October 6, 2021