Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 688 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 3421 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2301 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1411 | June 25, 2020 |
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Water temperature fields in bulk import
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11 | 26 | March 12, 2026 |
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Luangwa matching
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2 | 6 | March 11, 2026 |
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Annotating wobbegongs :the drop down menu 1A class is shark
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1 | 3 | March 11, 2026 |
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Overall map of all Luangwa sightings - not working
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1 | 4 | March 10, 2026 |
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Bulk Import Field for Salinity?
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5 | 27 | March 9, 2026 |
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When trying to look at the identification results it gives me an "error initiating IA job"
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4 | 6 | March 6, 2026 |
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Collaboration access issues with former researchers
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6 | 8 | March 4, 2026 |
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Expired Website Certification
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7 | 24 | March 4, 2026 |
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Access to encounter submissions
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1 | 18 | March 4, 2026 |
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Encounters replicated but corrupted (zombie encounters)
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57 | 1355 | March 3, 2026 |
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Matching Very Slow, Page Unresponsive and Keep Getting Logged out
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2 | 11 | March 2, 2026 |
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[ARW] Deleting a project
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2 | 12 | March 2, 2026 |
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Getting "error initiating IA job" when trying to look at identification results
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2 | 12 | February 26, 2026 |
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Sharkbook encounter bug - I3s/Groth is stuck
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1 | 5 | February 24, 2026 |
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Bulk Import- marked individual vs. encounter individual ID
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1 | 8 | February 23, 2026 |
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Sharkbook doesn't recognize a confirmed known match
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9 | 15 | February 23, 2026 |
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No match results - AI error
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2 | 13 | February 19, 2026 |
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Wobbegong algorithm not configured
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11 | 19 | February 19, 2026 |
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No automatic seal+head annotation
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5 | 15 | February 19, 2026 |
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No match results- AI error
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4 | 6 | February 18, 2026 |
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Failure to export encounter data
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1 | 11 | February 13, 2026 |
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Changing the field used for "unknown-coded" seals in Seals Wildbook
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4 | 13 | February 13, 2026 |
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Kicked out of Encounter pages
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3 | 13 | February 12, 2026 |
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Assigning images from a bulk import to an existing project
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5 | 79 | February 12, 2026 |
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Known individual not showing up in ID list
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1 | 18 | February 11, 2026 |
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Unable to Edit an Annotation
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2 | 8 | February 10, 2026 |