Support


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New Support Request Process

Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging …

3 237 January 19, 2021
READ THIS FIRST: Wildbook Support
1 189 June 25, 2020
Missing Individuals in Picture Book
has-ticket
12 44 July 23, 2021
Why does the number of "candidates" vary between matches within a project?
2 14 July 23, 2021
Orientation network question- possible bug?
resolved
6 18 July 23, 2021
Euroasian lynx undetected
resolved ,  has-ticket
3 17 July 22, 2021
Error processing dates in SeadragonSearch encounters
under-review
6 68 July 22, 2021
Image ID not working in GiraffeSpotter
accepted ,  resolved
17 66 July 21, 2021
Can't add to existing individuals
under-review
7 32 July 21, 2021
New Whiskerbook location ID
has-ticket ,  resolved
2 9 July 21, 2021
GiraffeSpotter Multiple Encounter.mediaAsset Issues
0 11 July 19, 2021
Attributes - Additional Comments displays repeatedly in Sighting - is there another option?
under-review ,  has-ticket
4 34 July 19, 2021
Search by submitter disappeared & replaced by oddly populating "assigned to" option
under-review
1 16 July 19, 2021
Date of death error
resolved
4 14 July 19, 2021
Not sure when idenfication for bulk import will be completed
under-review
11 60 July 19, 2021
Not all photos sending to IA
has-ticket ,  accepted
8 47 July 19, 2021
SeadragonSearch- team encounters are being included on leaderboard
resolved
1 15 July 18, 2021
Bulk import not recognizing "send to identification"
has-ticket ,  accepted ,  resolved
22 57 July 13, 2021
Quick & random question
under-review
1 21 July 12, 2021
Stuck on 'attempting to fetch results' when matching
under-review
8 71 July 6, 2021
Add a NC Shipwreck please
under-review
1 11 July 7, 2021
Encounter without a viewpoint assigned - why not?
under-review
2 31 July 4, 2021
I3s shark search information 'undefined'
has-ticket
2 23 July 1, 2021
Next suggested new ID: missing
has-ticket ,  accepted ,  resolved
20 235 June 29, 2021
Questions re: Additional Data Files
0 13 June 28, 2021
No annotation boxes around images uploaded after bulk import
under-review ,  resolved
5 21 June 26, 2021
File names from bulk import not being imported from spreadsheet
resolved
5 18 June 26, 2021
Birth dates data entry error
resolved ,  accepted ,  has-ticket
2 36 June 17, 2021
Match result is half deleted?
has-ticket ,  resolved
2 44 June 16, 2021
HTTP Status 500? Internal Server Error for Whale Sharks
has-ticket ,  accepted ,  resolved
6 48 June 16, 2021