Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 170 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 1553 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 1324 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 913 | June 25, 2020 |
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Seal Wildbook not working
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5 | 34 | October 21, 2024 |
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Problems with bulk import
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2 | 23 | October 18, 2024 |
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Switch on MiewID for Brown Hyaenas in ACW
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3 | 43 | October 18, 2024 |
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Not seeing all unapproved encounters
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13 | 62 | October 17, 2024 |
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Encounter history
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5 | 58 | October 17, 2024 |
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Bug - Animals not having matches after being sent to detection, or having 1-4 matches and not showing the corresponding match photo
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2 | 23 | October 17, 2024 |
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Match photos not visible
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2 | 22 | October 17, 2024 |
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Bulk import got stuck half-way through import
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12 | 48 | October 16, 2024 |
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No automated submission emails
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55 | 489 | October 16, 2024 |
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Bug - Can't select confirm action wild dog ID
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3 | 25 | October 15, 2024 |
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Deleted encounter from bulk import but import still stuck in detection
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3 | 37 | October 15, 2024 |
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Bulk Import of Matched Individuals
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2 | 25 | October 15, 2024 |
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The best pictures for the catalogue
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1 | 34 | October 15, 2024 |
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IoT matching issues
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7 | 234 | October 15, 2024 |
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Wildbook for Whale Sharks Images not uploading
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2 | 23 | October 14, 2024 |
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Bulk imports showing as "detection complete" with 0 annotations generated
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10 | 112 | October 14, 2024 |
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Encounter submission not working for SeadragonSearch- urgent!
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2 | 34 | October 11, 2024 |
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Bulk imports stuck in Whiskerbook
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2 | 62 | October 9, 2024 |
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Match results with MiewID Deep Learning Match instead of Hotspotter
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3 | 38 | October 9, 2024 |
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Encounters replicated but corrupted (zombie encounters)
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22 | 193 | October 9, 2024 |
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IOT matching photos to new individuals
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2 | 56 | October 8, 2024 |
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Encounter Submission Confirmation Emails - Not Receiving
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3 | 40 | October 7, 2024 |
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Stalled identification and sighting preparation
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3 | 67 | October 3, 2024 |
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Setting up a bulk import and are more photos better?
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7 | 89 | October 3, 2024 |
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Search bar gone on updated version of ACW
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4 | 55 | October 3, 2024 |
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Manage Occurrence Assignment
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13 | 233 | October 2, 2024 |