Support


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New Support Request Process

Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging …

4 477 August 24, 2021
READ THIS FIRST: Wildbook Support
1 330 June 25, 2020
Problems getting both individuals from one photo into projects
under-review ,  has-ticket
3 43 May 25, 2022
WBIA training documentation
under-review
3 39 May 24, 2022
Visual Matcher not working on Whiskerbook
has-ticket ,  resolved
15 61 May 23, 2022
Wildbook-ia on docker -- how to do identification
closed
1 43 May 22, 2022
Amphibian: Life stage change
under-review ,  has-ticket
15 96 May 20, 2022
Stopped in the middle of a sumition to the IA
under-review
2 43 May 19, 2022
[Docker]Matching results - Wrong species
under-review
2 47 May 17, 2022
Completed match pair turking of Cape mountain zebra WildBook installment
has-ticket ,  resolved
12 263 May 16, 2022
Trouble identifying an individual
under-review
1 34 May 16, 2022
Matching results - does not work
resolved
4 42 May 11, 2022
High Frequency of No Matches Found
resolved
4 34 May 10, 2022
Roles for editing alternate id on individual pages turtles
resolved
1 26 May 6, 2022
Can't see encounters
resolved
6 48 May 1, 2022
SeadragonSearch locations: add, delete, & edits
has-ticket ,  resolved
4 94 April 27, 2022
Missing check box option in a match
under-review
1 20 April 27, 2022
Flukebook: long job wait time
resolved
6 21 April 27, 2022
No matches returning, no result returning for images
resolved
17 159 April 26, 2022
Approved match not choice for use next name
resolved
1 36 April 18, 2022
Please add new org to org membership list
resolved
1 27 April 16, 2022
ARW more locations
0 21 April 16, 2022
Adding new locations
has-ticket ,  resolved
10 51 April 16, 2022
Slow matching from a bulk import again
under-review
7 66 April 8, 2022
I.o.T annotation problem
1 45 April 8, 2022
Computer vision not starting / Cannot send uploaded bulk import pictures to identification
resolved
5 61 April 8, 2022
Error to assign matching ID in Flukebook
resolved
6 32 April 7, 2022
IA processing on bulk imports is really slow
resolved
2 50 April 2, 2022
Wildbook recognises background not animal
resolved
5 43 April 2, 2022
Blank home page again - ACW inaccessible (server @ 100%?)
resolved
2 34 March 29, 2022