Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 545 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 2960 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2101 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1272 | June 25, 2020 |
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Error Loading Bulk Import Task
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6 | 20 | September 18, 2025 |
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Inspection image unavailable (likely outdated)
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8 | 87 | September 17, 2025 |
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BMMRO - DSWP duplicates
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1 | 21 | September 15, 2025 |
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Gave up trying to obtain results. Refresh page to keep waiting
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3 | 44 | September 11, 2025 |
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[ARW] Help needed with new Bulk Import Interface
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18 | 200 | September 10, 2025 |
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Searching for IDs now giving list of weird results
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16 | 281 | September 9, 2025 |
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Photographer not being picked up in Bulk Import
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1 | 33 | September 9, 2025 |
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Bulk import stuck in detection 250909
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1 | 31 | September 9, 2025 |
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Stuck in Identification
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10 | 95 | September 9, 2025 |
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Unknown bulk import error (250828)
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4 | 77 | September 3, 2025 |
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Incorrect location, update spelling please
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1 | 67 | August 29, 2025 |
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Bulk Import stuck in (or before) detection
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7 | 78 | August 29, 2025 |
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Keywords not retained in Annotation Export
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5 | 164 | August 28, 2025 |
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Match Results not displaying in GiraffeSpotter
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5 | 66 | August 28, 2025 |
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Bulk import questions
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44 | 2207 | August 27, 2025 |
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Cannot get Manta Matcher to work
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2 | 64 | August 27, 2025 |
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Question: Can I get a match without annotations?
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1 | 61 | August 26, 2025 |
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Sending to identification and using Hotspottter ML also?
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2 | 114 | August 25, 2025 |
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Removing annotations also removed the image
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2 | 76 | August 25, 2025 |
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Unable to start a match
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1 | 87 | August 23, 2025 |
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Two imports stuck in detection
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1 | 80 | August 23, 2025 |
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ACW: unusual Location IDs in all 'Search'
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2 | 89 | August 18, 2025 |
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Snails Wildbook Certificate Expiration
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2 | 74 | August 13, 2025 |
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Unknown bulk import error (250811)
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7 | 159 | August 13, 2025 |
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Bulk import results table not accurate - missing info on Match Results by Class
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10 | 161 | August 7, 2025 |
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Sharkbook Encounter Catalog Number
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9 | 376 | August 6, 2025 |