Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 672 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 3291 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2280 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1393 | June 25, 2020 |
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Flukebook bulk imports stuck in detection
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3 | 9 | November 30, 2025 |
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Not able to remove an encounter from a project
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2 | 6 | November 27, 2025 |
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Encounters replicated but corrupted (zombie encounters)
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52 | 1218 | November 25, 2025 |
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Unale to send Bulk Import to Identification
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4 | 9 | November 25, 2025 |
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Manage Occurrence Assignment
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14 | 668 | November 25, 2025 |
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Error: Something went wrong fetching the inspection image
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12 | 83 | November 24, 2025 |
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Best way to document anomalies in a searchable manner
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2 | 5 | November 21, 2025 |
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Detection not starting
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1 | 16 | November 20, 2025 |
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Stuck in detection & identification
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4 | 141 | November 20, 2025 |
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User can't log in but OrgAdmin can
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6 | 71 | November 18, 2025 |
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Gave up trying to obtain results. Refresh page to keep waiting
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5 | 151 | November 17, 2025 |
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Several Public Submission Without Any Pictures Attached - Manta Matcher
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5 | 119 | November 16, 2025 |
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Bulk Import stuck in detection in ARW
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2 | 57 | November 14, 2025 |
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Issue with Detection
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5 | 109 | November 13, 2025 |
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Sealbook match bias towards rare individuals
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7 | 130 | November 12, 2025 |
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Annotations missing
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9 | 249 | November 10, 2025 |
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Sealbook not suggesting popular individuals
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1 | 65 | November 10, 2025 |
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Seals Wildbook, matching background instead of seals
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3 | 114 | November 7, 2025 |
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Bulk import upload order
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8 | 184 | November 7, 2025 |
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Error loading Bulk Import
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6 | 172 | November 6, 2025 |
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Assigning images from a bulk import to an existing project
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3 | 56 | November 4, 2025 |
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File names changing after upload
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2 | 82 | November 3, 2025 |
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Automated emails have ceased
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3 | 80 | October 30, 2025 |
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Bulk import stuck in Identification
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2 | 67 | October 30, 2025 |
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Bulkimport not being sent to detection or identification
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2 | 64 | October 29, 2025 |
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Whats the best way to update automated annotation viewpoint?
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2 | 89 | October 28, 2025 |