Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 433 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 2724 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 1951 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1198 | June 25, 2020 |
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Org Admin - should role see data for all members of Org?
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0 | 3 | August 3, 2025 |
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Is WildEx still supported?
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2 | 22 | July 29, 2025 |
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Masai giraffe subspecies not recognised
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11 | 112 | July 29, 2025 |
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Searching for IDs now giving list of weird results
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11 | 195 | July 28, 2025 |
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Duplicate individuals in Manage Identity drop-down menu
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3 | 28 | July 24, 2025 |
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Bulk Import adding file path to file name
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5 | 41 | July 21, 2025 |
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Multiple images of same turtle - how (or should) I designate in bulk import
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1 | 39 | July 21, 2025 |
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Reporting errors on pilot whale algorithm
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4 | 39 | July 17, 2025 |
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Matching in bulk upload region not expanding to designated area
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13 | 182 | July 17, 2025 |
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Location ID problems in Lynx.Wildbook
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6 | 107 | July 17, 2025 |
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Detection Stalled
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3 | 44 | July 15, 2025 |
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Bulk Import stuck at committing results
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5 | 53 | July 11, 2025 |
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Duplicate Location ID - Can we merge?
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3 | 58 | July 9, 2025 |
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Bulk import stuck in detection 250704
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4 | 51 | July 8, 2025 |
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Bulk import issues
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2 | 45 | July 8, 2025 |
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Reorganization of my projects
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10 | 78 | July 3, 2025 |
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Occurence IDs - IOT
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6 | 96 | July 2, 2025 |
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Recent bulk uploads seem to be blocked in detection stage
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1 | 59 | July 1, 2025 |
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Bulk Imports in ACW Stuck in Detection
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1 | 62 | July 1, 2025 |
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ACW Imports stuck in detection
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5 | 388 | July 1, 2025 |
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Manta Matcher Task Error
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3 | 68 | June 30, 2025 |
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Encounter data is not showing up in the Encounter Results Table
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9 | 93 | June 26, 2025 |
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Turtle ID not matching same turtle
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6 | 119 | June 11, 2025 |
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Jobs entering slow queue
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2 | 105 | June 10, 2025 |
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ARW: Bulk Import does not start detection
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2 | 88 | June 6, 2025 |
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How many emails can be associated with an encounter?
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1 | 78 | June 2, 2025 |