Support


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New Support Request Process

Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging …

4 515 August 24, 2021
READ THIS FIRST: Wildbook Support
1 370 June 25, 2020
Poor Match Accuracy in ARW
wildbook ,  resolved
5 25 August 11, 2022
ARW - weird "matches" suggested but not for all photos of the animal
wildbook ,  under-review
1 15 August 8, 2022
Lion config issues
wildbook ,  has-ticket ,  under-review
1 27 August 5, 2022
Trouble with Org/affiliation assignment / conflict
wildbook ,  under-review ,  has-ticket
7 22 August 5, 2022
ARW does not show send to identification/ does not detect
wildbook ,  resolved
15 67 August 5, 2022
Not able to retrieve Match results for a completed Bulk Import - Urgent
wildbook ,  resolved
7 31 August 5, 2022
Bulk excel import
under-review ,  codex
3 14 August 4, 2022
Problem on PIE v2 & Scntask in Wildbook for Sharks
wildbook ,  resolved
4 23 August 4, 2022
3 questions about how confirmation of matches & merging works in siloed security
wildbook
0 21 August 3, 2022
Bulk Import_Photos
under-review
1 12 August 2, 2022
Retrieving photo exif data
under-review
1 15 August 1, 2022
Wildbook Amphibian site is not loading
resolved
1 38 July 27, 2022
Zebra Codex Animal Detection
under-review ,  codex ,  has-ticket
18 106 July 27, 2022
Bulk Import: column 'Encounter.mediaAssetX' not imported & no photos
under-review
1 16 July 27, 2022
Large backlogs in machine learning queue in Flukebook
under-review
1 26 July 26, 2022
New Independent Location In ARW
has-ticket ,  resolved
2 37 July 22, 2022
Media Asset column not importing on bulk import
resolved
10 48 July 22, 2022
GrouperSpotter Emails
resolved
2 16 July 13, 2022
SeadragonSearch locations: add, delete, & edits
has-ticket ,  resolved ,  wildbook
6 136 July 12, 2022
No annotations or match results 72hrs+ after kicking off IA
wildbook ,  closed
3 23 July 12, 2022
New Seadragon location IDs
wildbook ,  resolved ,  has-ticket
2 35 July 12, 2022
Notification upon submitting report (on screen and via email)
resolved
3 43 July 12, 2022
Matching Background More Than Species
under-review
1 23 July 11, 2022
Bulk import
wildbook
1 23 July 5, 2022
ARW - High frequency of no matches provided and no matches found despite known recaptures in a large dataset of adult fire salamanders
wildbook ,  resolved
9 48 July 5, 2022
Amphibian & Reptile wildbook is creating clones
resolved
2 42 July 5, 2022
Can't delete bulk import
under-review
3 22 July 4, 2022
Export Project data
closed
7 138 July 4, 2022