Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 691 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 3439 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2306 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1416 | June 25, 2020 |
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Flukebook Bulk import much slower than before or stuck
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0 | 1 | April 18, 2026 |
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Sevengill Sharks – New Project Onboarding
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4 | 20 | April 15, 2026 |
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Flukebook Bulk stuck
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2 | 7 | April 14, 2026 |
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Flukebook Bulk Upload Stuck at identification
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4 | 12 | April 14, 2026 |
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Annotated encounter photo missing in match results
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3 | 10 | April 13, 2026 |
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Reading results
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1 | 5 | April 13, 2026 |
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FlukeBook Web not loading
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2 | 11 | April 13, 2026 |
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New WildMe User Account
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4 | 14 | April 11, 2026 |
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Encounter search for Bulk Import File Names returns no results
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1 | 3 | April 10, 2026 |
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Location hierarchy geography is mixed up
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2 | 10 | April 9, 2026 |
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Bulk import not moving past detection
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2 | 7 | April 8, 2026 |
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Bulk Import detection process stuck
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2 | 8 | April 8, 2026 |
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Bulk sheet approval
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3 | 11 | April 7, 2026 |
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Change to Bulk Import Task View affecting workflow
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7 | 151 | April 7, 2026 |
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Image uploading not working/taking long time
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1 | 7 | April 3, 2026 |
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Past match results endlessly loading
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1 | 5 | April 1, 2026 |
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Photographer name missing in Encounter Annotation
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3 | 4 | March 27, 2026 |
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Downloading images from the ARW
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11 | 21 | March 27, 2026 |
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Issues with Photo Uploads, Annotations, and MEWID Analysis Results
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3 | 14 | March 26, 2026 |
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Problem with Encounter.measurementX Columns Not Recognized in Flukebook
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1 | 8 | March 25, 2026 |
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Seal Bulk import stuck in detection
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4 | 9 | March 25, 2026 |
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Matching error Flukebook
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6 | 18 | March 25, 2026 |
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Encounters stuck in detection for several days/matches not completing
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3 | 19 | March 25, 2026 |
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Errors when trying to make a match in sealbook
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2 | 10 | March 24, 2026 |
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Searching for Acoustic Tags
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2 | 5 | March 20, 2026 |
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Multiple encounters from one photo
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6 | 13 | March 20, 2026 |