Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 642 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 3205 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2219 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1358 | June 25, 2020 |
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Assigning images from a bulk import to an existing project
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3 | 11 | November 4, 2025 |
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Encounters replicated but corrupted (zombie encounters)
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49 | 1046 | November 4, 2025 |
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File names changing after upload
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2 | 30 | November 3, 2025 |
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Sealbook match bias towards rare individuals
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6 | 55 | October 31, 2025 |
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Seals Wildbook, matching background instead of seals
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1 | 29 | October 31, 2025 |
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Automated emails have ceased
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3 | 45 | October 30, 2025 |
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Bulk import stuck in Identification
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2 | 36 | October 30, 2025 |
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Bulkimport not being sent to detection or identification
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2 | 36 | October 29, 2025 |
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Whats the best way to update automated annotation viewpoint?
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2 | 54 | October 28, 2025 |
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Seal Wildbook, Can't assign encounter to Individual
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2 | 35 | October 27, 2025 |
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Several Public Submission Without Any Pictures Attached - Manta Matcher
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1 | 30 | October 27, 2025 |
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Unable to set 'match' due to permissions
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3 | 62 | October 24, 2025 |
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Unwanted Cloned Encounter, Internet of Turtles
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1 | 59 | October 21, 2025 |
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Photographer name not being populated
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1 | 66 | October 15, 2025 |
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Identification error in mass import
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3 | 57 | October 14, 2025 |
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Change to Bulk Import Task View affecting workflow
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2 | 70 | October 9, 2025 |
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Encounter.lifestage invalid in Bulk Import
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7 | 113 | October 8, 2025 |
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Bulk Import Stuck at Detection Phase (0%)
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4 | 65 | October 8, 2025 |
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Bulk import upload order
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7 | 119 | October 6, 2025 |
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Bulk Import Date Error
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1 | 58 | October 1, 2025 |
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Stuck in detection & identification
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3 | 84 | September 30, 2025 |
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Unable to send to Identification - detection complete
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5 | 102 | September 30, 2025 |
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Annotations missing
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8 | 143 | September 30, 2025 |
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Help changing invalid Location IDs
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1 | 59 | September 30, 2025 |
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How do I search, or build a report, for the matches?
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3 | 78 | September 26, 2025 |
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Duplicate individuals in Manage Identity drop-down menu
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7 | 207 | September 24, 2025 |