Support


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New Support Request Process

Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging …

4 539 August 24, 2021
READ THIS FIRST: Wildbook Support
1 392 June 25, 2020
Need instruction for bulk import in zebra codex
codex
0 26 September 26, 2022
Wrong location in bulk import uploaded
under-review
5 45 September 22, 2022
Error in matching single picture
resolved
2 37 September 20, 2022
Question about data back-ups (SeadragonSearch)
resolved
2 20 September 19, 2022
Deleting contributions from team members
under-review
1 32 September 6, 2022
Can not run matching algorithms - Manta Matcher
resolved
1 31 September 6, 2022
Lion viewpoints Right, Left & Up not being matched to Fronts & vice versa. Also, seemingly high rate of mis-labelled Right & Left viewpoints
wildbook ,  under-review
5 48 September 5, 2022
Problem matching
wildbook ,  under-review
10 50 September 3, 2022
Giraffe Spotter - error
has-ticket ,  resolved
5 43 September 1, 2022
Basic question: Setting up admin for new instance?
closed
1 50 August 31, 2022
Brand new env setup on Azure
closed
1 46 August 26, 2022
Large backlogs in machine learning queue in Flukebook
wildbook ,  resolved
7 55 August 25, 2022
ARW - wrong results in the result export
under-review ,  wildbook
3 41 August 25, 2022
Whiskerbook zoo test data deleted
resolved
1 27 August 24, 2022
Error messages on bulk imports
wildbook ,  resolved
8 75 August 23, 2022
New Seadragon location IDs
wildbook ,  resolved ,  has-ticket
4 64 August 20, 2022
Trouble with Org/affiliation assignment / conflict
wildbook ,  has-ticket ,  resolved
13 65 August 19, 2022
Matching error "user unauthorised for encounter"
wildbook ,  under-review
2 66 August 19, 2022
Crediting contributors - bulk edit?
under-review ,  wildbook
1 28 August 15, 2022
Completed match pair turking of Cape mountain zebra WildBook installment
has-ticket ,  resolved ,  wildbook
13 346 August 15, 2022
Poor Match Accuracy in ARW
wildbook ,  resolved
5 47 August 11, 2022
ARW - weird "matches" suggested but not for all photos of the animal
wildbook ,  resolved
1 56 August 8, 2022
Lion config issues
wildbook ,  has-ticket ,  under-review
1 45 August 5, 2022
ARW does not show send to identification/ does not detect
wildbook ,  resolved
15 86 August 5, 2022
Not able to retrieve Match results for a completed Bulk Import - Urgent
wildbook ,  resolved
7 48 August 5, 2022
Bulk excel import
under-review ,  codex
3 37 August 4, 2022
Problem on PIE v2 & Scntask in Wildbook for Sharks
wildbook ,  resolved
4 31 August 4, 2022
3 questions about how confirmation of matches & merging works in siloed security
wildbook
0 37 August 3, 2022