Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 271 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 1906 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 1514 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 993 | June 25, 2020 |
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Bulk import stuck in detection within Seals Wildbook
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5 | 48 | January 20, 2025 |
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Encounters replicated but corrupted (zombie encounters)
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34 | 315 | January 19, 2025 |
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Assigning capture histories to individuals
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6 | 71 | January 19, 2025 |
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Is there a way to download all email addresses of our community?
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0 | 31 | January 18, 2025 |
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Seal Wildbook working very slow
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5 | 33 | January 17, 2025 |
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Error updating encounter
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6 | 30 | January 17, 2025 |
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Configuration annotations on Sharkbook – Carcharhinus melanopterus
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4 | 45 | January 17, 2025 |
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Multiple lynx in catalog images
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3 | 28 | January 16, 2025 |
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Standard Format Export not retaining group size
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9 | 128 | January 16, 2025 |
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Missing collaboration notifications and unable to view encounters you own
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2 | 23 | January 16, 2025 |
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Error initiating IA job - TroutSpotter Bulk Imports
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4 | 33 | January 16, 2025 |
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Matching results error
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1 | 23 | January 15, 2025 |
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[ARW] Can't send Bulk Import to identification
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1 | 27 | January 13, 2025 |
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Sharkbook Encounter Catalog Number
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4 | 40 | January 13, 2025 |
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ACW ID queue is stalled
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3 | 30 | January 11, 2025 |
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MediaAssetID assigned twice and causing duplicated encounters in GiraffeSpotter
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2 | 43 | January 10, 2025 |
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Flukebook needing assistance
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3 | 44 | January 9, 2025 |
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Sharkbook running super slow
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1 | 31 | January 9, 2025 |
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IoT matching issues
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17 | 462 | January 8, 2025 |
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Finding My Encounters (approved and unapproved) from a bulk import
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3 | 40 | January 8, 2025 |
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Bulk Import Error in SharkBook - import stuck
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8 | 60 | January 8, 2025 |
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Bulk import is stuck in detection
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6 | 52 | January 7, 2025 |
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Sharkbook Search
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1 | 31 | January 6, 2025 |
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Sharkbook MiewID matching left flank to right flank
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2 | 34 | January 3, 2025 |
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Annotations speed
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2 | 33 | January 3, 2025 |
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Sharkbook: Encounter had two annotations, I removed one and it deleted entire encounter
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1 | 35 | January 2, 2025 |