Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 2000 Florida Avenue NW, Washington, DC 20009. We operate Wild Me Community Forums (the “forum”), as well as … |
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3 | 709 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 3567 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2325 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1430 | June 25, 2020 |
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No encounters are displaying for me
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2 | 9 | October 2, 2026 |
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Auto-detection loads forever
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5 | 34 | October 2, 2026 |
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Match Results not showing all results
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11 | 42 | October 2, 2026 |
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Question regarding face algorithm
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10 | 54 | September 29, 2026 |
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Bulk import stuck on Detection
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2 | 15 | September 24, 2026 |
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Spot mapping sevengills
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3 | 19 | September 23, 2026 |
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Matching New Individuals
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2 | 34 | September 22, 2026 |
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Matching predominantly with newly imported bulk data
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8 | 57 | September 21, 2026 |
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MiewID v4 for Flukebook and cross-side matching
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16 | 113 | September 21, 2026 |
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Matching issues
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7 | 43 | September 18, 2026 |
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Matches not loading
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8 | 92 | September 17, 2026 |
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Annotations are overshooting whale and/or are going the wrong direction
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4 | 33 | September 17, 2026 |
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Re-identifying individuals on wider area
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1 | 28 | September 14, 2026 |
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Add to previously identified individual
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7 | 67 | September 10, 2026 |
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Expired Website Certification
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10 | 73 | September 10, 2026 |
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Question: ID name
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1 | 25 | September 9, 2026 |
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New Sealbook Update and very inaccurate match results
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6 | 62 | September 9, 2026 |
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Match Result options
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6 | 50 | September 6, 2026 |
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Bulk Import error: stuck in detection
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1 | 18 | August 31, 2026 |
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Bulk Import Error
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4 | 37 | August 31, 2026 |
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Classification of individuals and encounters doesn't match
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4 | 37 | August 29, 2026 |
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Can't zoom in on photos in an encounter page
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3 | 29 | August 28, 2026 |
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Flukebook update
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11 | 60 | August 27, 2026 |
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Same Turtle registered as two individuals
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1 | 30 | August 24, 2026 |
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Annotation not distinguishing between left and right
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3 | 32 | August 21, 2026 |
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Please resend bulk import to detection
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8 | 74 | August 21, 2026 |