Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 348 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 2364 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 1716 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1084 | June 25, 2020 |
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Results not loading - all pages
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12 | 45 | May 8, 2025 |
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Social group - end date
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5 | 72 | May 6, 2025 |
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No more emails to contact information
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2 | 34 | May 6, 2025 |
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Unknown merged ID
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1 | 20 | May 5, 2025 |
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Percent Annotations Identified stuck at 0%
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2 | 25 | May 5, 2025 |
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Speed of sharkbook has slowed down & not saving annotations or spot maps
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1 | 34 | May 2, 2025 |
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TroutSpotter Image Analysis
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2 | 30 | May 1, 2025 |
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Two different whale sharks given the same new ID in Sharkbook
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2 | 30 | May 1, 2025 |
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Email notification of updates does not work in Whiskerbook
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17 | 536 | April 30, 2025 |
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Manta Matcher sending out email stating new encounter is a whale
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6 | 75 | April 30, 2025 |
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Match mixed two species together
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3 | 31 | April 30, 2025 |
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Bulk import stuck in Whiskerbook
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3 | 27 | April 30, 2025 |
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Problem with Match Results_Zebra Wildbook
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1 | 25 | April 29, 2025 |
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New bug in encounter exports
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3 | 43 | April 26, 2025 |
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Searching for IDs now giving list of weird results
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7 | 65 | April 25, 2025 |
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Sharkbook - Grey Nurse Shark species only, remove clones
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3 | 75 | April 25, 2025 |
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How to bulk delete duplicated encounters
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2 | 60 | April 23, 2025 |
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Unable to export data
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4 | 117 | April 18, 2025 |
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"Next suggested new ID" increment can re-offer an old IDnumber already assigned
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6 | 80 | April 17, 2025 |
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Sharkbook Encounter Catalog Number
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7 | 110 | April 17, 2025 |
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Updating location ID on bulk import or large number of encounters
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1 | 53 | April 15, 2025 |
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Bulk uploads (sharkbook) not progressing
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7 | 97 | April 14, 2025 |
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We can't delete a social relationship
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2 | 57 | April 12, 2025 |
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My bulk import is stuck in Whiskerbook
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2 | 50 | April 12, 2025 |
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Issue with MiewID match results
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21 | 273 | April 10, 2025 |
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Deleting multiple encounters from bulk import
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1 | 61 | April 8, 2025 |