Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 151 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 1501 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 1292 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 895 | June 25, 2020 |
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Encounters replicated but corrupted (zombie encounters)
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18 | 155 | October 4, 2024 |
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Stalled identification and sighting preparation
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3 | 43 | October 3, 2024 |
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Setting up a bulk import and are more photos better?
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7 | 45 | October 3, 2024 |
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Search bar gone on updated version of ACW
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4 | 36 | October 3, 2024 |
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Manage Occurrence Assignment
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13 | 212 | October 2, 2024 |
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Bulk imports showing as "detection complete" with 0 annotations generated
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2 | 38 | October 2, 2024 |
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Splitting a single encounter to many
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1 | 20 | October 2, 2024 |
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Bulk imports getting stuck at the IA step
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4 | 30 | October 1, 2024 |
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Can't merge zebras with edit collaborator
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3 | 57 | September 30, 2024 |
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Collaboration issue
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13 | 59 | September 30, 2024 |
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Encounter history
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3 | 40 | September 30, 2024 |
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Unable to send to identification
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6 | 78 | September 30, 2024 |
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Manta Matcher – Cannot Preview Matches
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2 | 41 | September 26, 2024 |
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Refresh detection
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3 | 46 | September 23, 2024 |
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Detection delay
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10 | 79 | September 20, 2024 |
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Unknown error in Manta Matcher
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3 | 41 | September 19, 2024 |
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Giraffe name doesn't show up in matching
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3 | 65 | September 18, 2024 |
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ARW Bulk import - stuck in detection
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3 | 85 | September 17, 2024 |
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Trying to change my username in flukebook
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1 | 36 | September 16, 2024 |
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Identification delay
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13 | 117 | September 16, 2024 |
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ACW Location ID's have reverted to old lists again
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4 | 57 | September 13, 2024 |
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Delete Individual
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5 | 44 | September 10, 2024 |
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Strange bulk import error messaging
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3 | 89 | September 10, 2024 |
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Social diagram displays partial information
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2 | 257 | September 9, 2024 |
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Flukebook blue whale matching iaClass
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1 | 224 | September 9, 2024 |
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Understanding and using LocationID to search for encounters or sightings
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7 | 58 | September 9, 2024 |