Support


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New Support Request Process
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Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging …

4 608 August 24, 2021
READ THIS FIRST: Wildbook Support
pinned
1 439 June 25, 2020
Is detection required for bulk upload of catalog photos?
flukebook ,  resolved
3 11 February 8, 2023
Automated validation of match results
flukebook ,  under-review
1 6 February 8, 2023
Sightings from former user without editing access
codex ,  resolved ,  seal
1 4 February 8, 2023
Identification long wait
codex ,  resolved ,  zebra
2 15 February 8, 2023
Bulk import fails send images to detection and return annotations
internet-of-turtles ,  under-review
9 130 February 7, 2023
Questions about individual ID and photo matching
flukebook ,  under-review
2 11 February 7, 2023
Best way to index/search for encounters?
flukebook ,  resolved
8 156 February 6, 2023
Missing data and adding column in codex
zebra ,  codex ,  under-review
16 57 February 6, 2023
Need New Admin Log In for Sharkbook
resolved
2 18 February 3, 2023
Giraffe Spotter - About the photographer
giraffespotter ,  resolved
4 36 February 3, 2023
Giraffe Spotter - Luambe
giraffespotter ,  resolved
6 72 January 31, 2023
Https://docs.wildme.org/docs/researchers/overview
resolved
1 17 January 31, 2023
Some bulk imports not allowing me to edit
internet-of-turtles ,  resolved
10 30 January 27, 2023
Problem with an upload
africancarnivore ,  closed
6 55 January 26, 2023
New location in seal codex for region
seal ,  codex ,  resolved
2 16 January 24, 2023
No Option to Send to ID
giraffespotter ,  resolved
11 60 January 19, 2023
Managing users not available
codex ,  seal ,  resolved
3 40 January 17, 2023
How to find the full list of pending sightings after bulk imports?
zebra ,  codex ,  closed
5 32 January 13, 2023
Queued unidentified photos
zebra ,  codex ,  resolved
10 80 January 12, 2023
Strange Marked Individual partial record
africancarnivore ,  resolved
2 46 January 11, 2023
IoT not accessible
resolved ,  internet-of-turtles
2 37 January 10, 2023
Completed match pair turking of Cape mountain zebra WildBook installment
has-ticket ,  wildbook ,  zebra
18 420 January 9, 2023
Not able to adoption a specific individual
sharkbook ,  resolved
14 63 January 7, 2023
ACW - updated ToU & Privacy policy (to include French versions)
africancarnivore ,  resolved
1 40 January 6, 2023
How To Delete Encounters (database access?)
amphibian-reptile ,  resolved
1 31 January 4, 2023
How to Export Matching Data
amphibian-reptile ,  resolved
1 43 January 3, 2023
Amphibian and Reptile Wildbook project and pictures are not loading
resolved ,  amphibian-reptile
3 25 January 2, 2023
Image Analysis Fails on all images,
amphibian-reptile ,  resolved
6 60 December 29, 2022