Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1050 30th St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 702 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 3513 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2316 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1424 | June 25, 2020 |
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Bulk importing issues
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19 | 52 | August 5, 2026 |
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Add to previously identified individual
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6 | 22 | August 4, 2026 |
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Match process/identification doesn't start
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1 | 6 | August 4, 2026 |
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Individuals showing up as multiple with the same name
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2 | 15 | August 3, 2026 |
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User-management
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1 | 8 | July 31, 2026 |
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SharkBook: individual gallery for general public
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2 | 219 | July 31, 2026 |
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Inspect button only available for first 16 match candidates
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6 | 406 | July 31, 2026 |
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MiewID v4 for Flukebook and cross-side matching
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10 | 66 | July 31, 2026 |
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Trouble using COCO to export images
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3 | 22 | July 29, 2026 |
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Retrain MiewID4.1 for Luangwa Giraffe
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5 | 33 | July 28, 2026 |
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Please help with sending this batch to identification
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4 | 20 | July 28, 2026 |
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How to set up a read only account (seahorses)
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1 | 17 | July 23, 2026 |
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Sharkbook.ai - photographer name/email
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3 | 19 | July 22, 2026 |
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Encounter Date not reflecting correctly (Seahorse/Sharkbook.ai)
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3 | 21 | July 22, 2026 |
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Flukebook loading error
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5 | 36 | July 15, 2026 |
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Bulk import stop at identification
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4 | 32 | July 15, 2026 |
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Matching system not working
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6 | 35 | July 11, 2026 |
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Broken link on submission page- SeadragonSearch
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3 | 20 | July 9, 2026 |
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Resend to identification
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1 | 16 | July 7, 2026 |
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Bulk import stuck on detection?
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1 | 11 | July 2, 2026 |
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Sharkbook - Visual Matcher
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3 | 20 | July 2, 2026 |
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SeadragonSearch- automated detection pipeline not working
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2 | 15 | June 25, 2026 |
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Edit collaboration
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1 | 15 | June 24, 2026 |
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Bulk Import help
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3 | 20 | June 22, 2026 |
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Matching with data from another user
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8 | 41 | June 11, 2026 |
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Problem when doing bulk imports with survey.id and the mediasset quality and keywords
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5 | 24 | June 11, 2026 |