Support
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Terms of Service
We are Wild Me, a lab under Conservation X Labs (“Company,” “we,” “us,” “our”) registered in Washington, DC at 1066 31st St NW, Washington, DC, 20007. We operate Wild Me Community Forums (the “forum”), as well as any ot… |
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3 | 672 | April 12, 2024 |
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The Bulk Import Cheat Sheet
Having trouble with your Bulk Imports and don’t want to read the docs? I have good news and bad news: The good news is that this cheat sheet can help you started on the right foot. We also have a training series for s… |
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2 | 3298 | January 31, 2023 |
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New Support Request Process
Hey everyone! We here at Wild Me are working very hard to make sure we are serving you as best we can. With that come some process updates: we have to start thinking at scale because there are so many of you leveraging … |
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5 | 2280 | February 8, 2024 |
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READ THIS FIRST: Wildbook Support
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1 | 1393 | June 25, 2020 |
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Bad identified re-sightings
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10 | 10 | December 4, 2025 |
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Flukebook bulk imports stuck in detection
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12 | 29 | December 4, 2025 |
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Bulk import issue (Flukebook) No data to match against
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2 | 9 | December 4, 2025 |
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Date format in picture book?
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1 | 7 | December 3, 2025 |
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BMMRO - DSWP duplicates
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5 | 104 | December 3, 2025 |
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Multiple individuals in one photo - how do we manage this?
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2 | 8 | December 3, 2025 |
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Expired Website Certification
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3 | 5 | December 3, 2025 |
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Bulk import stuck with detection
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2 | 9 | December 3, 2025 |
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Amphibian & Reptile Wildbook Low Recapture Recognition Rate
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1 | 8 | December 2, 2025 |
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Not able to remove an encounter from a project
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4 | 16 | December 1, 2025 |
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2 Bulk imports stuck at 0% detection
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2 | 6 | November 27, 2025 |
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Bulk import stuck at 84% identification
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2 | 9 | November 27, 2025 |
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Encounters replicated but corrupted (zombie encounters)
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52 | 1221 | November 25, 2025 |
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Unale to send Bulk Import to Identification
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4 | 11 | November 25, 2025 |
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Manage Occurrence Assignment
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14 | 670 | November 25, 2025 |
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Error: Something went wrong fetching the inspection image
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12 | 87 | November 24, 2025 |
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Best way to document anomalies in a searchable manner
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2 | 7 | November 21, 2025 |
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Detection not starting
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1 | 17 | November 20, 2025 |
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Stuck in detection & identification
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4 | 143 | November 20, 2025 |
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User can't log in but OrgAdmin can
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6 | 74 | November 18, 2025 |
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Gave up trying to obtain results. Refresh page to keep waiting
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5 | 152 | November 17, 2025 |
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Several Public Submission Without Any Pictures Attached - Manta Matcher
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5 | 122 | November 16, 2025 |
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Bulk Import stuck in detection in ARW
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2 | 59 | November 14, 2025 |
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Issue with Detection
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5 | 110 | November 13, 2025 |
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Sealbook match bias towards rare individuals
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7 | 132 | November 12, 2025 |
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Annotations missing
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9 | 251 | November 10, 2025 |