Bulk import stuck at 50% identification and not changing since yesterday

Bug Reports
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1

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

In which Wildbook did the issue occur? SealWildbook

What operating system were you using? (eg. MacOS 10.15.3) Windows 10

What web browser were you using? (eg. Chrome 79) Chrome (latest version)

What is your role on the site? (admin, researcher, etc) Researcher

What happened? Bulk import is stuck at 50% identification for more than 12 hours

What did you expect to happen? For the percentage to move up with time

What are some steps we could take to reproduce the issue?

Here is the bulk import link: https://seals.wildme.org/react/bulk-import-task?id=8c64a548-ac43-4543-9bfe-66edb23d77ba
I have another bulk import behind it, but I suppose it is stuck because it is in the queue behind this first one. Unfortunately I do not have the bulk import sheet anymore, but if needed I can recreate it. Thank you for your help as always!

2

We’re upgrading Seal Wildbook to 10.9.5 today, so there may be a bit of a wait while I work on your imports.

3

The Seal Wildbook upgrade is complete. Your import looks to be processing normally now (I saw IA errors before the upgrade started). I’m going to give it time to pick up on its own since things look good so far. Let me know if you’re still not seeing match results after a bit.

4

Hi Anastasia, thank you for the update, it is still stuck at the same 50% to me.

5

I also haven’t been able to check the matching results for those encounters under this bulk import which had the identification as “complete” for the past 2 days - it is just an endless “Waiting for results” message appearing

6

Update: I have now manually re-run the matching process for each encounter and it now shows 80% identification (not sure why not 100%). My other bulk import is still stuck in “sent to detection” at 0% for 2 days though: https://seals.wildme.org/react/bulk-import-task?id=af2b94c8-ddf3-4332-a1af-ad093c73ab1a

7

I’ve re-sent this to detection and it’s ready for ID.

This seems related to the second example in this ticket: Bulk import shows incomplete identification status even when ID is completed · Issue #1357 · WildMeOrg/Wildbook · GitHub

Are you still having issues with any of the match results in this import?

8

Thank you very much, I think everything is fine now!

1 Like
9

Thanks for the update! We’re still working on getting the completion percentage display to update, but as of this morning it’s at least reflecting 98% complete.