Cannot add ID to an encounter

What Wildbook are you working in? African Carnivore Wildbook

What is the entire URL out of the browser, exactly where the error occurred?
https://africancarnivore.wildbook.org/encounters/encounter.jsp?number=9a2e01bf-882c-40d3-b150-9be7a69bd65f

Can you describe what the issue is you’re experiencing?
During the matching process I tried to confirm a match but got this error message " Error updating encounter: Please enter a different Individual ID."
Then I tried to add the ID manually and got a very long error message.
The individual in that encounter is OTF_BCC_LF0003 (Mbezi).

Can you provide steps on how to reproduce what you’re experiencing?
Run the ID process and try to match with OTF_BCC_LF0003 to see the first error and then try to add the code name in the “existing ID” in the encounter page.

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

Hi @Marine_Ingwe

I was also unable to confirm the encounter from the match page or update the identity on the encounter page.

This appears to be the same issue reported here in relation to being unable to manually update the ID: Cannot merge IDs

It’s currently being tracked in this ticket: Individual merge error · Issue #999 · WildMeOrg/Wildbook · GitHub

Thanks Anastasia

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