If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report
In which Wildbook did the issue occur?
ARW
What operating system were you using? (eg. MacOS 10.15.3)
Windows
What web browser were you using? (eg. Chrome 79)
Chrome
What is your role on the site? (admin, researcher, etc)
admin
What happened?
I cannot create a project with user access for Norbert Fischer. Likewise, he cannot create a project for himself to work on.
What did you expect to happen?
What are some steps we could take to reproduce the issue?
Hi @LauraSchulte
Can you give me a little more detail about what’s going on? Are you able to create a project at all or is the issue that you can create a project but not add Norbert to it? Are there any error messages and if so, what are they?
I can create a project, yes. But I cannot add the user to a project. And he is not able to create a project at all. There is no error message. It is just not responding at all and not showing anything
Ok, thank you for clarifying. I tested creating a new project as an admin (CXL Test) and was able to add him as a user to it in Brave, but not in Chrome. Can you try using a different browser and let me know if you can add him that way?
Additionally, do you happen to know which browser Norbert is using? I’d like to be able to test some things signed in under his account, but I would need to temporarily reset his password to do that.
I have now tried firefox and this is how far I can get. When clicking on “create project” nothing happens.
Thanks for letting me know. I’m going to continue testing with other browsers and will post a ticket link here when it’s ready. In the meantime, if you want to let me know the project details (name, prefix, digit number) and the required users, I can set that up for you so you’re not blocked while we work on this.
Can you let me know which version of Firefox you’re using? You can check in the in Firefox menu and select About Firefox. I was able to add him to a project in Firefox version 131.0.3.
I just updated Chrome to v131.0.6778.70 and re-tested it and was able to add him to the test project and see a success message. Can you make sure you’re using the latest version of Chrome and try again?
I was also able to successfully add him to a project using Safari and Edge.
