Cannot "view all images" for some individuals

Bug Reports
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1

In which Wildbook did the issue occur?

Snail Wildbook

What operating system were you using? (eg. MacOS 10.15.3)

Windows

What web browser were you using? (eg. Chrome 79)

Chrome

What is your role on the site? (admin, researcher, etc)

Researcher

What happened?

When we select a marked individual from “My Individuals” and click “view all images,” it will say “no images available.” However, it is inconsistent. We can see some individuals, but not others and there does not seem to be a pattern either. For example, I can view individual “073_achmus_makw_2023” but not individual “007_achmus_makw_2023”

What did you expect to happen?

I expect to see all the images of any individual that any collaborator created.

What are some steps we could take to reproduce the issue?

Try different individuals and click “view all images.”

2

Hi @Kaci

Thanks for letting us know. Can you share any other examples of this you see so it can help us figure out why you can see some and not others? I do see that you own encounters associated with both IDs, so at the very least, you should at least see those images you uploaded in the individual’s gallery. I’m not able to replicate it on my side, so I’m hoping additional examples will help reveal a through line.