In which Wildbook did the issue occur? ACW
What operating system were you using? Win 10
What web browser were you using? latest chrome
What is your role on the site? admin
A user sent me a few links in an email for encounters where they were running into issues. When I click on the links, I get a login screen for ACW, even though I have just logged in. The login screen has blank fields for UserID and pw when it comes up; usually when I go to login, those fields are pre-populated. Is the system looking for the userID & password of the person who sent me the links, perhaps?
Even if I copy and paste the link into my browser, I still get re-directed to the blank login page.
What did you expect to happen?
Normally, as long as I’m already logged in, links sent to me from users are accessible and open without requiring a new login.
What are some steps we could take to reproduce the issue?
Here are the links that were sent to me that I can’t access even tho I’m logged in:
Interestingly, links to the following match results work for me no problem - it opens without going to a login screen: