Can you describe what the issue is you’re experiencing?
My student and I were attempting to do matching, from the list of encounters obtained by clicking on the relevant project (Balearic Risso’s Photo ID right side) - we click on ‘Match results’ and then ‘view’, and have no problem ‘confirming no match’ for new individuals but after that when we try and match them by clicking ‘Use individual for un-named matches below’ we get a message replacing that button saying ‘Error updating encounter’ and no changes are reflected in the project encounter list.
Can you provide steps on how to reproduce what you’re experiencing?
Click on ‘My projects’ > select ‘Balearic Risso’s PhotoID Right side’ > select unmatched encounter and click ‘Match results’ > click ‘view’ > confirm no match for new individual > wait for screen to reload > locate matching unnamed encounters and select check box(es) > click ‘Use individual for un-named matches below’ → get ‘Error updating encounter’
This happens whether we use my or my student’s account.
I saw there was a fix on the ticket, has it definitely been applied? Does it take some time to come online, or do we need to do something like clearing cache on our end to refresh or something? I am sorry this is being such a pain!!
I’m sorry about that. I’ll let you know when I hear back from my teammates. It’s possible that I was too hasty and that the fix is in place but not yet deployed.
