Encounter images not loading

Bug Reports
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1

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

In which Wildbook did the issue occur?
Spotting Giant Sea Bass

What operating system were you using? (eg. MacOS 10.15.3)
Windows 10

What web browser were you using? (eg. Chrome 79)
Chrome 128.0.6613.138

What is your role on the site? (admin, researcher, etc)
Admin

What happened?
Several encounters are showing an error icon where the media should be displayed in the Gallery.

What did you expect to happen?
We should be seeing thumbnail previews of the photos or videos submitted with the encounters

What are some steps we could take to reproduce the issue?
Open some new unapproved encounters and look in the Gallery. It’s possible this is related to the site migration to the new server because we’ve just noticed it with the most recent encounter submissions.

2

Thanks for the heads up! We’re looking into this.

3

Ok, we fixed the issue that caused this. Unfortunately we need those new encounters (from September 3 to present) resubmitted as the images weren’t saved.

4

Thank you @Anastasia. We will reach out to those community scientists asking them to resubmit.

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