Encounter search results Export Error

In which Wildbook did the issue occur? - Internet of Turtles

What operating system were you using? (eg. MacOS 10.15.3) - Mac OS 10.15.7

What web browser were you using? (eg. Chrome 79) - Safari 15.1

What is your role on the site? (admin, researcher, etc) - researcher

What happened? - Used the encounter search, meant to export the respective encounters (Standard Format Export [Click here]) and received the following error message instead of a download: "Please let the webmaster know you encountered an error at: EncounterSearchExportExcelFile servlet"

What did you expect to happen? - download of an excel file to start

What are some steps we could take to reproduce the issue? - search for encounters & try the Standard Export

Hi there!

Thank you in advance for your help!

Tried to download the results of an encounter search as standard excel format, but only received an error message.

Kind regards,

Hi @ORP-StephanieK

Can you please send us the link where you received this error message? That link will allow us to reproduce this exactly.

Thank you!

Hi Jason!

This is the encounter search export tab: Internet of Turtles

This is the error: Internet of Turtles

Thanks for looking into it!


Logged as ticket WB-1897 and working on a fix.


Hi @ORP-StephanieK

I have deployed a fix for this. Can you please test this again and let me know if you see it as fixed?


Hi @jason!

Download worked, thank you very much!

Best wishes,

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