Error code 403 when opening a collaborator's Bulk Import

Bug Reports
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1

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

In which Wildbook did the issue occur? Internet of Turtles

What operating system were you using? (eg. MacOS 10.15.3) MacOS 15.6.1

What web browser were you using? (eg. Chrome 79) Chrome Version 140.0.7339.185 (Official Build) (arm64)

What is your role on the site? (admin, researcher, etc) researcher

What happened? When I tried to open a collaborator’s bulk import, I receive an error “Error loading bulk import task - error code 403 returned”

What did you expect to happen? I expected to see the contents and results of this bulk import. Note that I had similar results when logged in on our Administrative account.

What are some steps we could take to reproduce the issue?

This is the import I was trying to open: https://iot.wildbook.org/react/bulk-import-task?id=d328deb2-46e3-4bd6-8d29-ce38985f3cb9

2

Thanks for letting us know. I’ll need a little more time to dig into this. I’ll follow up if I have additional questions or an update.

3

Hi Anastasia!

I received the same error trying to open a collaborator’s bulk import as well. Here is my similar issue:

In which Wildbook did the issue occur? Snail Wildbook

What operating system were you using? Windows 11

What web browser were you using? Chrome 140.0.7339.128 (Official Build) (64-bit)

What is your role on the site? researcher

What happened? When I tried to open a collaborator’s bulk import, I receive an error “Error loading bulk import task - error code 403 returned." When I open the bulk imports I uploaded, it works fine. It is only for collaborators’ bulk import.

What did you expect to happen? I expected to see the contents and results of this bulk import.

What are some steps we could take to reproduce the issue?

This is the import I was trying to open: https://snails.wildme.org/react/bulk-import-task?id=7be0ab2d-4c1f-4eae-897e-a98545140164

4

Hi Anastasia,

Same problem on the African Carnivore Wildbook. I can see the bulk import (I’m an OrgAdmin) but my other users who are just researchers, cannot.

5

Thanks, all for the feedback! I don’t have an update on this yet, but we’re actively working on a solution.

6

Thanks for your patience, @GoBeach! IoT is fixed. You may need to clear your browser’s cache in order to get the update.

@Marine_Ingwe @Kaci ACW and Snails are currently in getting the update. I’ll let you know when the fix is complete.

7

ACW and Snails are ready to go! You may need to clear your browser’s cache in order to get the update.

Thanks for your patience @Marine_Ingwe @Kaci!

8

Awesome, it works now! Thank you so much!

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9

It’s working now, thanks for the quick fix!!

1 Like