"Error initiating IA job" again

Bug Reports
1

In which Wildbook did the issue occur? ACW

What operating system were you using? Win 10

What web browser were you using? latest chrome

What is your role on the site? admin

What happened?
I haven’t been able to successfully run Start Match or Start New Match all day today. All I’ve been getting is the error message: error initiating IA job. Has been happening for all 3 species in ACW

What did you expect to happen? Match results produced

What are some steps we could take to reproduce the issue?
Run matching on encounters from these Individuals:
https://africancarnivore.wildbook.org/individuals.jsp?id=68b8f324-7ddb-488e-b836-915b45cebf64
https://africancarnivore.wildbook.org/individuals.jsp?id=91e99a74-d353-4aee-a043-0ed7a597761b

I believe this is the issue where a server reset is needed.

thanks
M

2

Yep its also happening in SeadragonSearch now

1 Like
3

@ACWadmin1, @NeridaWilson
It seems that IA destabilized on a number of platforms last night. We think the issue is resolved, and I can restart platforms if they are still acting up.

4

All good now at SeadragonSearch, thanks!

1 Like
5

Resolved on ACW as well. thank you!

1 Like