Error Loading Images

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

In which Wildbook did the issue occur?
GiraffeSpotter

What operating system were you using? (eg. MacOS 10.15.3)
Windows 10

What web browser were you using? (eg. Chrome 79)
Internet Explorer

What is your role on the site? (admin, researcher, etc)
Admin, Researcher

What happened?
During the matching process, the image to match failed to load and I receive and error message.

What did you expect to happen?
An image should load

What are some steps we could take to reproduce the issue?
At the link below, click on numbers 3,4,& 7. I also included a screenshot below.
Wildbook for Giraffe

Hi @jenna

I’m still seeing the same errors even after re-running this match: Wildbook for Giraffe

I’ll need more time to dig into this. I’ll let you know as soon as I have an update or any follow-up questions.

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It looks like the match results are from older encounters with corrupted images. We’re not sure how corrupted images made it into WBIA, but at least one of the results points to a public encounter with a corrupt image: Wildbook for Giraffe

Interesting. Weird that we would have matched to those in the past. Do you have any guidance on how we should deal with this? Do you think this could potentially result in duplicates if we can’t see those images any more?

We think they likely weren’t corrupted when they were uploaded since they made it to WBIA. We’re still working on repairing the original images. I’ll post here again when I have an update.

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