If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report
In which Wildbook did the issue occur?
GiraffeSpotter
What operating system were you using? (eg. MacOS 10.15.3)
Windows 10
What web browser were you using? (eg. Chrome 79)
Internet Explorer
What is your role on the site? (admin, researcher, etc)
Admin, Researcher
What happened?
During the matching process, the image to match failed to load and I receive and error message.
What did you expect to happen?
An image should load
What are some steps we could take to reproduce the issue?
At the link below, click on numbers 3,4,& 7. I also included a screenshot below. Wildbook for Giraffe
It looks like the match results are from older encounters with corrupted images. We’re not sure how corrupted images made it into WBIA, but at least one of the results points to a public encounter with a corrupt image: Wildbook for Giraffe
Interesting. Weird that we would have matched to those in the past. Do you have any guidance on how we should deal with this? Do you think this could potentially result in duplicates if we can’t see those images any more?
We think they likely weren’t corrupted when they were uploaded since they made it to WBIA. We’re still working on repairing the original images. I’ll post here again when I have an update.
Quick update: the missing images from this match result are fixed. We did identify about 300 other affected encounters, but the work to finish that likely will take until next week to complete.
