Error message on inspection match results run 1/19/23

In which Wildbook did the issue occur? ACW

What operating system were you using? Win 10

What web browser were you using? latest chrome

What is your role on the site? admin & researcher

What happened?
A user has reported that she’s seeing the error message below on all imports she did on the 19th

What did you expect to happen?
The ability to view the inspect imagery

Here’s a link to an example: Wildbook for Carnivores


Hi @ACWadmin1

I see this error message, too, but I also see the correct image show on the right side as I hover over each suggestion. Is the user not seeing any of the images populate?

Hi @Anastasia ,

It’s not the match candidate image that’s missing, it’s the inspect image comparison that’s missing. It displays like this when the black “inspect” button (which is also missing for each of these match candidates) is clicked:


Thanks for clarifying! Let me dive into this and I’ll follow up soon.

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@Anastasia - a little more info. I just spot checked a few other bulk imports from different users and the error message is appearing on all of the match results pages I’ve checked.


I’ve escalated this to our engineering team. I hope to have an update for you soon as this is affecting other Wildbooks.

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Thanks for hanging in there @ACWadmin1! The issue with WBIA has been resolved and you should be able to match your images normally now.

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Fantastic @Anastasia ! Thanks so much for taking care of that so quickly!!!


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