Help with assigning encounters in giraffespotter

I am reaching out to request your assistance with an issue I encountered after succesfully performing a bulk import, sending to identification, and clicking on rapa id view. Specifically, I am trying to assign preferred names to the encounters, but GiraffeSpotter keeps displaying an “unauthorized user” error message. I am unable to proceed beyond this point, as illustrated in the attached photos.

I appreciate your help with resolving this matter.

Thank you.

Best regards,


Something went wrong with assigning the new name to the individual containing encounter defd63…
keeps giving me this error

Hi @Aggrey

Since this is related to your previous post, I’m going to close this one to avoid confusion.