In which Wildbook did the issue occur?
Internet of turtles
What operating system were you using? (eg. MacOS 10.15.3)
Mac OS 11.2.3
What web browser were you using? (eg. Chrome 79)
chrome and safari
What is your role on the site? (admin, researcher, etc)
Researcher
What happened?
When attempting to match an error appears: Error updating encounter: User unauthorized for encounter: example - 19bf4d5e-0c1e-4763-b8bc-ed6813a4d471
Happens with all matches even though they were submitted by me and I am logged in.
What did you expect to happen?
The match to confirm and assign the sighting to the turtle.
What are some steps we could take to reproduce the issue?
Try to match a turtle.
If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report
Hi, @JoeRigby !
That encounter is owned by “ORP North Male Biologist”. Can I confirm that this was the user you were logged in as?
Thanks,
Mark
Hi Mark,
Yes that is correct, I submitted them under ORP North Male Biologist and am signed into the same account trying to match them.
All the best,
Joe
1 Like
Hi There,
I have the same issue on African Carnivore Wildbook.
Hi @fiona.evans
Can you submit a new Support request for this? I’ll need more info from you that’s in the new post template before I can research this further.