If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report
In which Wildbook did the issue occur? Zebra
What operating system were you using? (eg. MacOS 10.15.3) PC
What web browser were you using? (eg. Chrome 79) Edge
What is your role on the site? (admin, researcher, etc) researcher
What happened? Individuals not matching even though am sure they are in the software. When I try to open encounters of the same individual, I get collaboration denied. I have access with the persons that worked on Ol Pejeta zebras however there is public@localhost which was used to transfer all our old database to wildbook that I don’t have access. I guess that might be another problem.
What are some steps we could take to reproduce the issue? I have shared screenshots of some individuals that didn’t get a match but the same individual has 3 encounters in wildbook.
Can you share links to the encounters or match pages of the zebras you’re not seeing correct matches for? When you share the link, can you also let me know which individual should be showing up as a positive match?
I’m seeing the same issue with public encounters requiring a collaboration first. I’ll need a little more time to work on that one. Thank you for letting us know.
For the public encounters, the issue was that the public username wasn’t in the correct format, so Wildbook was treating it as a regular user. I’ve updated it but it’s going to take a little while for indexing to complete. I’ll check in tomorrow on its progress.
Quick update: we found two bugs related to viewpoints and social groups contributing to this that we’re in the process of fixing. I’ll update this post when I have an update.
This should be fixed now. Matching was excluding annotations that were missing a viewpoint (which the encounters for the individuals you shared didn’t have). Now that this is corrected, re-running those matches should now show you the correct individual in the top results. Thanks for flagging this!
