Matching image not appearing in Sharkbook

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

In which Wildbook did the issue occur?

Sharkbook

What operating system were you using? (eg. MacOS 10.15.3)

Latest MacOS

What web browser were you using? (eg. Chrome 79)

Tried updated Brave and Chrome browsers

What is your role on the site? (admin, researcher, etc)

Admin

What happened?

See below. The matching image isn’t showing up on some encounters, for instance this one (Sharkbook: Wildbook for Sharks). I’ve tried this encounter on both Brave and Chrome.

Re-starting the match will typically correct this when the query image is missing.

Here are the updated match results for this annotation: Sharkbook: Wildbook for Sharks