No annotation boxes. "Still waiting for detection" message

Bug Reports
#1

In which Wildbook did the issue occur? IoT

What operating system were you using? (eg. MacOS 10.15.3) MacOS 10.15.1

What web browser were you using? (eg. Chrome 79) Firefox 81.0.2

What is your role on the site? (admin, researcher, etc) Researcher

What happened? Green detection boxes never show up. Instead of “start match” I see a message in grey that says “Still waiting for detection. Refresh to see updates”

What did you expect to happen? Detection boxes show up

What are some steps we could take to reproduce the issue? Happened on encounters below. They have been deleted and re-uploaded with the same issue.

https://iot.wildbook.org/encounters/encounter.jsp?number=f10f115a-7590-4dd5-a3bd-87315219b2fd
https://iot.wildbook.org/encounters/encounter.jsp?number=9444ad27-331d-4fca-9c69-e730d18e71c9
https://iot.wildbook.org/encounters/encounter.jsp?number=588bed20-1542-47eb-ae6d-653322e03442

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

#2

The issue occurs on Lynx WB too.
At least on all new encounters after the upgrade. Some example:

https://lynx.wildbook.org/encounters/encounter.jsp?number=2cb089aa-f1b3-4f9f-8446-af6a9d604f77
https://lynx.wildbook.org/encounters/encounter.jsp?number=8880db6c-2555-4427-8797-a82648ae09ee

In which Wildbook did the issue occur? Lynx
What operating system were you using? (eg. MacOS 10.15.3) Ubuntu 18.04
What web browser were you using? (eg. Chrome 79) Firefox 83.0
What is your role on the site? (admin, researcher, etc) Admin

#3

We are actively reviewing this and will report when we have an idea of what’s going on. Thanks for reporting the issue!

Tanya

#4

Hello all,

I believe these problems to be resolved.

@Jill-ORP,
The encounters you linked look to have been submitted on 02-12-20, the same day as another stalled encounter from a previous thread where we found a storage issue. I’ve resubmitted these jobs and received matching results. Let me know about any other encounters from this day that did not process and I can resubmit them as well.

@AntonAB,
I found a configuration issue that has now been resolved that prevented the encounters you linked from processing. I’ve sent them to identification and received results. Let me know of any others sent on this day that need to be reprocessed.

For both your platforms I have submitted other jobs with outside images to verify that matching is operating normally and in all cases they completed successfully.

Thank you both for sending the links to these encounters! Please check that they look satisfactory now.

2 Likes
#5

Hello @colin and @tanyastere

I am getting the “still waiting for detection” error again on IoT. Detection boxes are not showing up on encounters I submitted yesterday.

https://iot.wildbook.org/encounters/encounter.jsp?number=854cc990-51fa-4f90-a1fc-74e1f13b4896

https://iot.wildbook.org/encounters/encounter.jsp?number=2f2c2e05-a302-4369-b2d8-182ce8641238

https://iot.wildbook.org/encounters/encounter.jsp?number=4ecafd72-454f-45c2-a503-b30c978554a8

Jill

#6

Have you tried resubmitting the encounters?

Tanya