No annotations or matches

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

In which Wildbook did the issue occur? Internet of turtles

What operating system were you using? (eg. MacOS 10.15.3)

What web browser were you using? (eg. Chrome 79) Chrome

What is your role on the site? (researcher, org admin, etc.) Researcher

What happened? New sightings are not being given annotations. Even when given annotations manually, they are not loading with matches. Ongoing issue for 3 days

What did you expect to happen?

What are some steps we could take to reproduce the issue?

examples of encounters where the issue persists: bb02ca7c-ee8f-4ede-afed-3ed9f967b2ac, 7dfea781-a93e-4e0e-a752-0409ddc51fe2

Hi @JoGoodfellow

We’re in the process of upgrading IoT this morning and that should get matches and annotations behaving again. I’ll update here when I get confirmation that the update is complete.

Thanks for your patience. The update is complete and matching and detections are working now. Feel free to restart matches on any encounters that weren’t completing.