"No image available" in match results but displaying in source encounter

In which Wildbook did the issue occur? ACW

What operating system were you using? Win 10

What web browser were you using? latest chrome

What is your role on the site? admin & researcher

What happened?
Images are not displaying in match results page, and in that space, the message reads: “No image available” but the images do show up when we click on Inspect and they are displaying in the galleries of the source encounter record.
Here’s the import task link: https://africancarnivore.wildbook.org/import.jsp?taskId=94de54d0-dc0d-4fd4-9ee0-c3dc7cc2c785

And here are a couple of examples:

What did you expect to happen?
To be able to see images display in match results

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

Will do - I’ve asked the user to forward it to me.


cc: @lgigliotti

Hi @ACWadmin1

The root drive on your sever is full. This likely meant that the lower resolution images could not be created.

I am working to free up space. The server is currently down but will be back soon.


Hi @ACWadmin1

Emergency surgery done and successful. ACW is back up and running.

The root drive on the server has been freed up (dropped from 100% full to 55%). The data drive (to which we migrated the database) is now at 94%, so we’ll need to expand that soon, but it is not needed today (or this weekend).

I ran a quick fix-it script to generate the lower res child media assets that display in the match results, and I am seeing match results look normal at the link above and for that bulk import.