Thanks for sending me your export! When I signed in under your account, I was able to do a standard export for all of your data. I also looked at Microsoft’s documentation on blank workbooks to see if the file you sent just appeared blank for you and not for me, but it was blank on my side, too.
Since I can’t reproduce this, I’m wondering if this issue could be your browser. Do you mind trying your Sharkbook export from another browser and letting me know if you’re still getting a blank export? If so, can you let me know which browsers this is occurring in?
I tried an encounter search from Sharkbook using the new encounter search page, in both Microsoft Edge and FireFox and they both produced empty spreadsheets. I was able to export successfully in both browsers using the classic encounter search. I’ll see what browsers my colleague uses and let you know.
I tried and encounter search from sharkbook using the new encounter search page from Google Chrome, and selecting the standard export I was able to successfully export the data into a spreadsheet. However, it still doesn’t work for FireFox and Microsoft Edge.
Thanks for the update! It worked for me in Brave (basically Chrome with built-in adblocking) when I tested it with your account originally.
I just checked Firefox (ver 133.0.3 on Mac) and Edge (ver 115.0.1901.183 on Mac) and got the export to work on both browsers with your account.
If you hear of any other colleagues running into this, have them post here. Since I’m not able to replicate it and you’ve found a workaround by using Chrome for exports, I’ll consider the issue closed for now.
You can go ahead and update your account password in your profile. Thanks for your patience in finding a way to get you unblocked!