Can you describe what the issue is you’re experiencing?
We are bulk importing 60 whale shark encounters. To start with the second count for page refresh doesn’t appear, so we don’t know when the page will refresh. When the page refreshes the number of encounters imported shows only 3 encounters imported, and when the page refreshes the number of encounters imported doesn’t increase, the import process appears to have frozen.
Can you provide steps on how to reproduce what you’re experiencing?
I went to the bulk upload option and uploaded the whaleshark images, and then the related spreadsheet (sent via email), there were no errors detected in the spreadsheet and related images, and so I selected the commit button to process the bulk import data.
If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report
Thanks for sending you’re spreadhseet; I’ve run into this in Sharkbook today too. We believe we’ve found the root of the issue and testing shows that it’s completing imports correctly now. Do you mind deleting the incomplete import and trying your upload again?
Thank you Anastasia, that has worked well, However, when we search for the imported whale shark encounters, the correct list appears, but when we export the spreadsheet it is exported with no encounter data, so it is empty.
Also when I click on one of the sighting ids in the encounter search list I get the message ‘I hit an exception while trying to render this page’ and the sighting page is blank.
Has the sighting search option been removed? Previously I was able to copy and paste the sighting/encounter id into a search text box at the top of the page and search for the sighting.
It sounds like that was related to the hanging database connection issue that was fixed yesterday. I just tested clicking a sighting link from search results from a researcher account and it displayed correctly for me.
This export worked for me this morning. Do you mind trying it again? We restarted Sharkbook after fixing the hanging connections and so far that seems to have corrected some of the recently reported issues. I’ll also send you the exported data in the meantime.
