Thank you so much for your help with this Anastasia, that seems to have solved the problem of getting the collaboration messages and being able to access the encounters for matching. We still can’t seem to export our encounter search to the standard Excel format, so would it be possible for you to send another exported spreadsheet through, as the catalogue numbers for each encounter have changed since the new bulk upload.
https://www.sharkbook.ai/encounters/exportSearchResults.jsp?searchQueryId=d2c7e5cb-8fc6-4dbc-8843-55239c50c1b5®ularQuery=true
Thanks again,
Julian