Spot mapping not saving - Sharkbook

Bug Reports
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1

SHARKBOOK
I have tried on both Chrome and Firefox to save spot maps so that I can identify the sharks and the system will not save the spots. See photo.

Error saving
Error saving2455×1700 413 KB

Admin

Usually once you set the spots you can save, then you can start scantask.

This is one of the sharks I attempted to spot map (I have tried 4 sharks, all have the same error): https://www.sharkbook.ai/encounters/encounter.jsp?number=4f3c4409-184b-4b5c-9c29-079e0db2d82d

2

Thanks for letting us know! Sharkbook was out of disk space. We’ve fixed it and now spot maps are saving. You may need to delete the map I made for your encounter since I used it to test the fix. :sweat_smile:

3

Hi Anastasia, thanks for fixing. Since you mentioned I can delete the map and redo the spots, does that mean that the other bug in relation to not being able to reset spots has been fixed?

1 Like
4

Oh my goodness, I forgot about that! OK, I got creative with a workaround:

  • I removed the spot map
  • deleted the spot map annotation
  • saved the photo
  • edited the photo to reduce one side by 1 pixel (this is so when it’s re-uploaded, Wildbook treats it as an image it doesn’t recognize)
  • re-uploaded the image to the encounter

Can you let me know if you have any issues with spot mapping this encounter now?

5

Thank you! Great work around!

I will try that now - can you check my other bug about the scantasks? As I have a growing backlog of sharks to map :slight_smile:

1 Like
6

It looks like the scantasks are completing after the grid restarted. Let me know if you’re still having trouble with them.

7

Fabulous! You fixed it! Thank you so much!

8

Hi @Anastasia I think its broken again - can you please check?

9

I’ve asked Jason to take a look again. If it requires another restart, I may not be online to relay that it was completed before I sign off.