"Still waiting for detection" for days

In which Wildbook did the issue occur?

What operating system were you using? (eg. MacOS 10.15.3)
MacOS 11.4

What web browser were you using? (eg. Chrome 79)
Chrome 91

What is your role on the site? (admin, researcher, etc)

What happened?
I have been uploading pictures through ‘Report an encounter’. Since June 21st, it won’t recognize the giraffe in the picture, so the green square is missing and when I click on the box at the lower right corner of the picture it says ‘Still waiting for detection. Refresh to see updates’. It has been like this for days for some pictures, and I’ve uploaded different encounters to see if the problem was the photo. The ones I uploaded before June 21st have giraffes that are further away and more difficult to recognize, but there wasn’t a problem, so I don’t know what the issue is.

What did you expect to happen?
The giraffes to be recognized

What are some steps we could take to reproduce the issue?

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

Hi, @freya1 !
Thanks for posting this issue! Could I ask you to post a link or two to particular encounter pages where this is an issue herein?
Thank you,

Hi @MarkF ,

The following links are some examples:



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Hi, @freya1 !
Both Jon and I pushed updates to the giraffe wildbook today. It looks like your issue is resolved!
Please let me know if this is not the case, and thanks again for bringing this to our attention!

Hi @MarkF

It looks like it’s working now! Thanks!


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