If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report
In which Wildbook did the issue occur? GiraffeSpotter
What operating system were you using? (eg. MacOS 10.15.3) Windows
What web browser were you using? (eg. Chrome 79) Chrome
What is your role on the site? (admin, researcher, etc) Admin
What happened? I am unable to export all encounters in any format - starts then hangs with ultimate error page
What did you expect to happen? Export csv file of all encounters as a backup please
What are some steps we could take to reproduce the issue? Encounter search / no filters / export / Standard Format Export
Hi @CourtneyMarne
If you’re trying to export all of the GiraffeSpotter data without filters, I suspect the error is because the file is too large to export. Were you trying to do a standard export?
Hi @Anastasia, I tried all file types for export and none worked. I know the file is large, but I thought this had rectified the issue Easier way to 'export all encounters'
Access to all data should be a feature is available when needed. If there is another way, please let me know. I need to backup all the data before the server move
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The search indexing and export times improved with the release you mentioned, but depending on the amount of data getting exported (which increases as time passes and more encounters are added) the site will time out if it doesn’t finish generating the export file in a certain amount of time. We’ll work on getting you the files today (if not by early next week).
Quick update: it looks like this is due to a java export limit rather than a timeout issue. The limit is 100k encounters but GiraffeSpotter has over 150k encounters (edit: it looks like the export limit can also vary by export type). Would you prefer a postgres nightly backup of the data instead? We can share that with you via file transfer in an email.
Alternatively, you could export the data in chunks (such as by date submitted) so that you can have all the GiraffeSpotter encounter data across multiple files.
Thanks @Anastasia, yes please email me the transfer link for postgres backup
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