Unable to log in to Sharkbook (Seahorse)

Bug Reports
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1

In which Wildbook did the issue occur? Sharkbook

What operating system were you using? (eg. MacOS 10.15.3) Windows 10.0.26200 & Mac & IOS

What web browser were you using? (eg. Chrome 79) Firefox, Chrome & Safari

What is your role on the site? (admin, researcher, etc) admin

What happened? unable to log in (Error: invalid email or password) unable to reset password (Error: “An unknown error occurred”). I tried to log on 14th March and had same problem, however was able to log on a week later.

What did you expect to happen? log in

What are some steps we could take to reproduce the issue? log in

2

I am an Admin at Sharkbook for grey nurse sharks and cannot use my login (Sarah Han-de-Beaux) or my partner’s (Sam Blandy)

3

Me too. Thanks for looking into this!

4

done! Now working

1 Like
5

Thanks for all of your reports and emails about this! We restarted the server and this resolved the login issues.

1 Like
6

Thanks heaps.

1 Like