Unknown errors in Manta Matcher

What operating system were you using? (eg. MacOS 10.15.3)
MacOS Ventura 13.4.1 (22F82)

In which Wildbook did the issue occur?
Manta Matcher

What web browser were you using? (eg. Chrome 79)

What is your role on the site? (admin, researcher, etc)

What happened?
I kept receiving the following error messages when running matches. I tried waiting a few hours, clearing all cookies and history from the browser, logging out and in, and waiting longer. I received the same error message with different individuals and ‘matches’. I am going to continue to try different troubleshooting methods, but wanted to ask here also.

What did you expect to happen?
I expected that logging out and clearing the cache might help, but it didn’t.

What are some steps we could take to reproduce the issue?
Try to run a match from a selected feature region.

Thank you so much for your time and help!

Hi @JVinesky

We’re working on getting WBIA running again. Keep an eye on the outage announcement for the latest updates: Machine Learning Server Behind Several Wildbooks/Codex 7/10-7/11

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Hi Anastasia, my apologies that I didn’t see this prior to posting. Thank you so much!

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The machine learning server is back online. Can you restart your match and let me know if you’re still getting unknown errors?

Hi Anastasia,
After restarting the match, everything is running smoothly. Thanks so much :slightly_smiling_face:

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