https://www.awesomescreenshot.com/video/20438295
(I tried again with one picture, it took 1 min to charge the encounter and after 3 min the match result was still loading. I included a speed test so you can see that my internet is not too slow)
Another example, trying to consult an indivual page (MOUSAI) : Whiskerbook
What did you expect to happen?
The same time as usual : I usually get around 1min20s to load a match result.
What are some steps we could take to reproduce the issue?
Load the encouter and then click on “match results” : Whiskerbook | Login
PS : update a few hours later : all the “result matchs” delay are way longer than usual
PS2 : update the next day : still extremely slow, with a lot of request not landing (ex : Whiskerbook)
If it can help to understand what is happening : It looks like when I log in I can almost always do a first “match result” successfully, sometimes two, and then the next ones won’t land. Then if I log out and I log in a few hours later there is the same behaviour.
WBIA is a bit slower than usual right now while we work on addressing what’s causing it.
The results page has a dependency on WBIA where it’s looking for those rendered match images and has to check WBIA if they’re available. So if WBIA is slow, it can slow down the match results page, even for old matches.
Hi @Anastasia & @jason - the slow performance of Whiskerbook goes beyond WBIA and match results. It actually is virtually unusable. I just tried a search (using the search at the top of the page where I can type in the nickname and select it from the dropdown) for an ID’d individual with very few encounters assigned and it took 5 minutes for the screen to even change and then all I got was a blank screen and the option to refresh the page. I took a video of the process and will send it separately via email.
I have multiple users complaining of an inability to use the system - actually asking if the system is down.
We urgently need this to be investigated and fixed. In particular, the French Lynx Wolf network is doing a presentation to a national audience next Tuesday - multiple regional organizations will be in attendance as well as the French government department responsible for national biodiversity.
My test of searching for a specific individual’s Marked Individual page again took 5mins before the screen changed and, again, the screen that it changed to was blank. No results displayed. It was an exact repeat of the video clip I sent earlier.
So I agree with @Lucas, re-starting the server did not solve the issue, unfortunately.
I’m taking this feedback to the rest of the team while we continue to work on this. Thanks so much for all the feedback and of course, your patience.
We’re continuing to work on resolving why aspects of the site are slow. I’ll check in again on Monday with any updates. Let me know if anything new crops up between now and then.
Agreed - it’s skookum fast now, thanks soooooooo much to the Wild Me team!!! I’ve checked the other user’s records and match results and they also seem to be displaying super fast now. I’ve emailed him to ask him to verify that this performance improvement has resolved his issues; I expect to hear early next week. If he’s still having issues, I’ll report back.
thanks again for the quick fix! (pun intended…)
Maureen
