2 bulk imports stuck in detection

Support
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1

What Wildbook are you working in? ACWC

What is the entire URL out of the browser, exactly where the error occurred?

Can you describe what the issue is you’re experiencing?
The owner of these 2 bulk imports reported to me that they are stuck in detection mid-way through.

Since these were uploaded at the beginning of September, I’m wondering if they possibly were affected by an outage we might have experienced around the same time?

I’ve received the spreadsheet for the first upload from the user which I’ll forward to the services @ email but hopefully just a manual re-start of the detector will fix the problem.

Thanks in advance for your help.

Maureen

2

The spreadsheet looks good to me. I’ve resent these through detection. One is already complete.

3

Apparently, it doesn’t like something about this image: Wildbook for Carnivores | Login which is why the other import still won’t restart detection. We’re going to reset it and see if it cooperates.

4

Detection’s all done now!

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