Access Denied Permissions

Bug Reports
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1

What Wildbook are you working in? Sharkbook

What is the entire URL out of the browser, exactly where the error occurred? Sharkbook: Wildbook for Sharks

Can you describe what the issue is you’re experiencing? I logged in as normal and went to spot mapping and the access denied page appeared.

Can you provide steps on how to reproduce what you’re experiencing? Log in and click on spot mapping.

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

Thank you

David

2

Hi @drobinson

This is a known issue we’re in the process of researching.

We’ve not been able to replicate it, but if you can provide some additional info such as what operating system were you using (eg. MacOS 10.15.3) and which web browser were you using (eg. Chrome 79) it can help us with replicating the error.

3

Hi Anastasia,

MacOS 15.1.1 and both Firefox 133.0.3 and Chrome 131.0.6778.205

This is happening to other users on PC too; it’s very strange you can’t replicate it when it is happening to others too.

Try this link and click on ‘spot mapping’:

Hope that helps

David

1 Like
4

Thanks, David.

If I understand correctly it sounds like it only happens intermittently, is that right?

I’m still unable to replicate in MacOS with either Firefox, Chrome, or Brave. I have a meeting with another Sharkbook user soon to screenshare and debug in real time as our staff has been unable to trigger this error. I can see the spot map workflow appear on that encounter from each browser I’ve tried. Everyone who’s reported this so far has the admin role, so there’s no obvious permission-related reason that would trigger this message.

I’ll follow up here if I have additional questions or when I have an update.

5

Hi Anastasia,

Thanks for looking into this.

It is not intermittent and is happening 100% of the time.

Kind regards

David

6

Thank you! I hope to have an update soon.