Always "Attempt to fetch result", can't see pictures

Hi there,

What Wildbook are you working in?

  • zebra wildbook

What is the entire URL out of the browser, exactly where the error occurred?

Can you describe what the issue is you’re experiencing?

  • The identification has been finished for 2 days, but it is still shown as:
    “Computer Vision Status: identification requests sent (see below)
    Refreshing results in 41 seconds.”
    And when I look into the match result, it is always “attempt to fetch result”. I can’t see any of the picture.

Can you provide steps on how to reproduce what you’re experiencing?

  • I uploaded pictures and the excel through bulk import, sent to identification, and everything looked great. However, after all images sent to IA, and seemed like 100% accomplished, it still not stops now, and I couldn’t see the result.

If this is a bulk import report, send the spreadsheet to with the email subject line matching your bug report



I upgraded the server to a newer version of Wildbook, which had fixes for this issue. I am now seeing all of your matches completed and linked from the import page. Please send me any links to examples where matching did not finish if you find them and I can did deeper. Otherwise, I see the import now reflecting the work that machine learning did on detection and ID.


Hi @jason

Thank you so much. It works.


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