ARW is not matching

Support
,
1

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

In which Wildbook did the issue occur?
ARW
What operating system were you using? (eg. MacOS 10.15.3)
Windows
What web browser were you using? (eg. Chrome 79)
Chrome
What is your role on the site? (admin, researcher, etc)
Admin
What happened?
I am not getting match results but the error “Waiting for results. There are currently 21 ID jobs in the bulk import queue. Time per job is averaging 237 minutes based on recent matches. Your time may be much faster or slower.”
What did you expect to happen?

What are some steps we could take to reproduce the issue?

2

Unbenannt
Unbenannt1507×441 44.9 KB

3

Hi @LauraSchulte

That’s not an error message! It’s the status of a match that is still in the identification queue. You didn’t link to the encounter you’re working with, but I checked the queue status now and there are only 6 pending jobs in ARW, so this job may have already completed.