Bulk Import Error in SharkBook - import stuck

Support
,
1

What Wildbook are you working in?
Sharkbook

What is the entire URL out of the browser, exactly where the error occurred?
https://www.sharkbook.ai/import.jsp?taskId=6e6612f9-caf6-4b1f-9d51-0127bc17b3c9

Can you describe what the issue is you’re experiencing?
The bulk importing is not being complete and stuck at importing

Can you provide steps on how to reproduce what you’re experiencing?
I bulk import 175 photos and excel file, during which shown no error but the import is only 1/3 done and stuck for 2 days

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

2

Hi @Metavee.C

Thanks for sending your spreadsheet! It looks like an error occurred during import and it didn’t finish importing your data. This particular error doesn’t appear related to your spreadsheet.

I recommend deleting this import and then trying to upload it again.

3

Actually, it looks like Sharkbook had run out of disk space when you attempted you import. We’ve increased disk space and you don’t have to delete this import. It’s finally completed detection and is ready for ID.

4

Thank you so much Anastasia.

5

I think I still see only the one that hasnt been stuck and it still show importing 96. I believe my whole data has around 175 input and not all of them has gone through. Will I need to reupload the data?