Bulk Import Error

Support
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1

What Wildbook are you working in? Flukebook

What is the entire URL out of the browser, exactly where the error occurred?

Can you describe what the issue is you’re experiencing?

I’m trying to run a bulk import with my CSV and images, but after clicking process I get an error message “Your task failed to process due to an error”.

image
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Can you provide steps on how to reproduce what you’re experiencing?

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

2

It looks like the initial upload attempt failed. Try deleting this import and uploading it again.

3

I also recommend deleting any unused fields in your spreadsheet before uploading it to reduce the likelihood of errors.

4

Hi Anastasia, thanks for the quick response.

I tried what you suggested and also deleted the unused columns, but I’m still getting the same error.

5

Can you attach the picture in an email and send it to us? I was able to get the updated spreadsheet saved in a test upload without issue. Since the only difference between my upload and yours is the image, I suspect something’s going on with it.