Bulk import not recognizing .xlsx file

Support
,
1

In which Wildbook did the issue occur?
ACW

What operating system were you using? (eg. MacOS 10.15.3)
WIN 10 latest
What web browser were you using? (eg. Chrome 79)
Chrome latest
What is your role on the site? (admin, researcher, etc)
Admin
What happened?
Following usual bulk upload procedure but when I get to do trial upload of xlsx file the system gives me this error message.

Bulk Import error message when accessing xls file
Bulk Import error message when accessing xls file1920×880 54.2 KB

What did you expect to happen?
Trial upload to start after this screen

Bulk import screen b4 error message
Bulk import screen b4 error message1903×880 38.4 KB

What are some steps we could take to reproduce the issue?
I will send the bulk upload file

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

2

Hi @PaulK @ACWadmin1

I was able to reproduce the issue. Rather than a bug, this ended up being an out-of-space issue on the /data drive of Wildbook. A good testament to the success of your data growth!

I have removed unneeded, old files on the /data drive, freeing space to 84%. This restores Wildbook to full functionality, and I was able to proceed further in the bulk upload process (but did not commit of course). You should be unblocked now.

I have also filed ticket WB-1926 to extend the /data drive with more space.

Thanks,
Jason

1 Like
3

Thank you @jason

Regards

Paul