Bulk Import stuck at committing results

Support
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1

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

What Wildbook are you working in?
Zebra wildbook

What is the entire URL out of the browser, exactly where the error occurred?
https://zebra.wildme.org/import/standard-upload?filename=Naibunga2Mpala.wsf.2025.xlsx&originalFilename=Naibung'a2&Mpala.wsf.2025.xlsx&isUserUpload=true

Can you describe what the issue is you’re experiencing?
Bulk data import stuck at committing results.

Can you provide steps on how to reproduce what you’re experiencing?

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

2

Hi @0702233452

Can you email your spreadsheet to services@wildme.org so we can troubleshoot this?

3

One more thing; When you send your spreadsheet, can you also include 2-3 of the images from the bulk import? Thanks!

4

Hi Anastasia

I will send the spreadsheet and images. Thank you

5

Thanks for sending your spreadsheet data! I’m running into the same issue with it getting stuck after committing the import. I’ll need a little more time to figure out what it is about this particular upload that it doesn’t like.

6

After additional testing, I think the primary issue was special characters in the spreadsheet name. I’ve emailed you an updated spreadsheet to try your import with.

Let me know if this helps.