Bulk import stuck in detection within Seals Wildbook

What Wildbook are you working in?
Seals Wildbook

What is the entire URL out of the browser, exactly where the error occurred?
https://seals.wildme.org/import.jsp?taskId=aa46f799-07b3-4900-ada6-8045f75b750e

Can you describe what the issue is you’re experiencing?
The bulk import process appears to be stuck in detection. It is a relatively small bulk import and in my experience should have gotten through detection by now, it has been an hour. The only message I see is "detection requests sent (0/22 complete).

I’ve resent this to detection and will follow up again if that doesn’t get it moving.

Thanks for resending it. Unfortunately, it appears to still be frozen at 0/22 requests sent. Not sure what is going on, in the past resending it has done the trick.

Possibly of note, I have been having issues when uploading encounters through the “Report an Encounter” pathway. I have uploaded a couple this way but they never get through detection. It just says “Still waiting for detection.” Normally these single encounters go through detection in seconds, but now it seems like they are permanently stuck.

Here is an example: Seals Wildbook

Thanks for the heads up. Those definitely sound related. I need to work with my teammates more on this today. Thanks for hanging in there!

1 Like

Hi Anastasia,

Just checking in about this ongoing issue with Wildbook detection. Are there any updates? I just tried uploading a new single encounter and the detection appears to be stuck still.

Here is that link: Seals Wildbook

We’re re-syncing detection in seals today because we think there was an error in the original query we ran. Check in with me tomorrow if detections are still missing as this will take a while to complete.

It seems like detections are still missing. Over the past couple days I have uploaded three individual encounters and so far none of them have gone through detection.

I know the IoT upgrade has taken longer than expected and it shares a WBIA with Seals. I’ll need to pick this up again once the upgrade is wrapped up.