In which Wildbook did the issue occur?
What operating system were you using? (eg. MacOS 10.15.3)
What web browser were you using? (eg. Chrome 79)
What is your role on the site? (admin, researcher, etc)
Hi there !
It’s been at least three times that I’ve been trying to launch the detection process of one of my bulk import (Flukebook | Login) and it’s still stuck and the process isn’t even starting (even when the turnaround is of 0 min).
So, following previous advices from @Anastasia, the first times it happened and because I had already waited a week, I decided to delete it and relaunched it but now it’s been the fourth time that I’m doing it and I still see no improvement.
It was not the only one with which I had this problem but at some point, one of the others worked and I haven’t tried with another one since this one is not working and I don’t want to overwhelmed Flukebook with too many tasks.
Thanks in advance for your help
What did you expect to happen?
Detection process to work.
What are some steps we could take to reproduce the issue?
I’ve just sent you the bulk import by email.
If this is a bulk import report, send the spreadsheet to firstname.lastname@example.org with the email subject line matching your bug report