What Wildbook are you working in?
What is the entire URL out of the browser, exactly where the error occurred?
Can you describe what the issue is you’re experiencing?
I am trying to match an encounter (f1a650a5-5053-4c94-a3b5-96b6dd4dd7f0) using the HotSpotter and Pose-Invariant algorithms and keep getting the following error: there was an error with task e4c41d4d-a96a-48b2-ba89-327e7c2ec93e: unknown error. This is occurring in both Chrome and Firefox.
Can you provide steps on how to reproduce what you’re experiencing?
- Open encounter f1a650a5-5053-4c94-a3b5-96b6dd4dd7f0
- Select ‘match’ or ‘start another match’
- Click boxes for both algorithms and select ‘match’
- New tab opens and error is displayed
If this is a bulk import report, send the spreadsheet to email@example.com with the email subject line matching your bug report