Detection blocked

Support
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1

Hello Anastasia,

I contact you to know if it’s possible to force the detection of the 2 bulk import TtExpe20245C1.xlsx and TtExpe20245C2.xlsx because they are stucked since 2 month…

Thank you in advance!
Emma

2

Hi @rebeca

Can you start giving me direct links to the bulk imports you need me to look at? In addition, also send your spreadsheets to services@wildme.org any time you run into a bulk import issue. Following both of these steps will help me help you faster.

Thanks!

3

Hello thank you a lot for your answer, the link of the 2 bulk :

4

Thanks! Can you also email your spreadsheets to the address above, please?

5

Oh yes I just did it! thank you

1 Like
6

Thanks for your patience! Your spreadsheets look good. We’ve been doing additional troubleshooting on our end and have restarted WBIA. Let us know if you don’t see any detection progress.

7

Detection on both of these completed after the restart so I’m marking this resolved.