Encounter Date not reflecting correctly (Seahorse/Sharkbook.ai)

Support
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1

What Wildbook are you working in? Sharkbook

What is the entire URL out of the browser, exactly where the error occurred?
Example 1 Encounter ID: 38ec07c7-19bf-4512-ba3f-6c8ff1490dae: Wildbook
Example 2 Encounter ID: 7938dae4-77c5-42fb-8bd8-24c957e8161d Wildbook

Can you describe what the issue is you’re experiencing?
When I upload an encounter, the date on the encounter is not correctly reflecting. For Example #1 This has an encounter date of 15 July 2026 08:45 AEST but once the encounter is saved, it shows a date of 14 July 10:11 (I think this is EDT).
This occurs irrespective of using the EXIF date or manually add the date.

Can you provide steps on how to reproduce what you’re experiencing?
As above.
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Not sure what other info you need, please let me know.
Thank you

2

Thank you @DanniS This should be resolved. Please let me know if you see times not saving correctly.

3

Thanks Jason - that encounter date is working now. I have noticed that the Created Date/Time (submitted date) is not correct, as the time is not reflecting the correct time. eg Enconter Id 17e6772d-bea4-4d21-a7e2-28e3673efd5c, this was submitted at 21:00 AEST but the time is showing 11:00.

4

I’ll raise a new bug for the 2nd issue I found while checking that this.