Error Loading Bulk Import Task

Support
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1

Hi Anastasia,
I am having an error “Request failed with status code 404.” This is appearing after clicking the button “Import” data when the images and and Spreadsheet have been inputted. I have deleted cached images and file, and still not working. Please advise.

Thank you,
Timothy

2

Hi @Timothy

Can you send your spreadsheet a couple of the images to services@wildme.org so we can look into this?

3

I have sent.
Thank you

4

Thank you! I’ll need a little time to test with the files and I’ll follow up with you.

5

In the meantime, can you verify that you completed a hard refresh in your browser while signed into Wildbook? My teammates are telling me that’s what this 404 error usually points to.

6

Thanks for your patience! There was a bug on the backend that was causing the error. I tested it after the fix with the spreadsheet and photos you sent me and it submitted correctly without errors. Can you try your import again, please?

7

Hello Anastasia,
Thank you very much. I successfully completed the import.
Thank you,
Timothy

1 Like
8

Great news! Thanks for letting us know!