Error messages on bulk imports

Support
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2

Hi @ACWadmin1

We believe this is all related to a single issue with the WBIA container. We are investigating.

Thanks,
Jason

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4

Hi @ACWadmin1

We have seen two crashes on that server, which is a clone of the other two in our colocated server cabinet. It is currently running normally, but we have not identified what the issue is. It may be something as subtle as a high workload heating up a server component and revealing a flaw such as a crack.

Do you have a small or medium size bulk import you could send through? Those are likely to be safe as we explore the issue.

Thanks,
Jason

6

OK, that looks like it went well and did not cause any kind of crash. We will keep monitoring, but please use the system normally, and we will monitor on our side. We have addressed at least one issue (a server component allowed to automatically upgrade and restarte), which we have resolved. That still might leave a second issue, but we can only monitor for it at the moment.

Thanks,
Jason

7

Okay, thanks. We have a few people looking to upload new bulk imports and/or re-send existing through ID so I’ll let you know if I hear of any further issues.

thanks
Maureen

9

Hi @ACWadmin1

I can see 404 connection errors when Wildbook tried to send those example ID jobs to WBIA. We’re investigating “Why” that happened when it did (time of day and reason for interruption), but currently WBIA is receiving requests and processing them in the queue. For now, I think it is safe to simply resend them from the bulk import, and they should get picked up again without issue.

Thanks,
Jason

1 Like